LAPT
London Academy of Professional Training
Workshop
N/A
Workshop
Hospitality Industry
Table Setting & Service Etiquette
REF: HS-FBS-W
Who Is It For
The workshop is designed for entry-level hospitality staff and individuals with limited experience in F&B services who seek to improve their service skills and table setting knowledge.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Creative Table Arrangements
Fundamentals of Table Design and Aesthetics
4 classes
1.1 Understanding the Principles of Table Design
1.2 Exploring Color Coordination and Theme Selection
1.3 Crafting Centerpieces and Decorative Elements
1.4 Applying Practical Skills in Table Arrangement
Advanced Napkin Folding and Centerpiece Creativity
4 classes
2.1 Mastering Advanced Napkin Folding Techniques
2.2 Exploring Creative Centerpiece Concepts
2.3 Integrating Napkin and Centerpiece Design
2.4 Applying Skills in Table Setting Simulations
Theme-Based Table Arrangements for Special Occasions
4 classes
3.1 Explore Themes: Selecting the Perfect Theme for Special Occasions
3.2 Understand Aesthetics: Matching Table Elements with Chosen Themes
3.3 Learn Techniques: Creating Stunning Centerpieces and Decorative Elements
3.4 Apply Skills: Executing a Complete Theme-Based Table Setup
2
Advanced Service Scenarios
Precision in Table Setting for Varied Occasions
4 classes
1.1 Understanding Table Setting Essentials for Diverse Events
1.2 Executing Formal Table Arrangements with Precision
1.3 Adapting Table Settings for Casual and Informal Gatherings
1.4 Ensuring Service Etiquette Across Different Dining Scenarios
Mastering Interactive Guest Service
4 classes
2.1 Understanding Guest Interactions: Building Rapport
2.2 Anticipating Needs: Proactive Service Techniques
2.3 Navigating Difficult Situations: Conflict Resolution Strategies
2.4 Closing the Experience: Creating Lasting Impressions
Troubleshooting and Excellence in High-Pressure Environments
4 classes
3.1 Identifying and Prioritizing Service Challenges
3.2 Developing Quick Decision-Making Skills
3.3 Implementing Calming Techniques Under Pressure
3.4 Mastering the Art of Service Recovery
3
Customer Engagement Strategies
Understanding the Dynamics of Customer Interaction
4 classes
1.1 Exploring Fundamental Concepts of Customer Interaction
1.2 Analyzing Key Elements of Effective Customer Communication
1.3 Applying Techniques for Positive Customer Engagement
1.4 Evaluating Case Studies in Customer Interaction Dynamics
Advanced Techniques in Personalizing Service
4 classes
2.1 Understanding the Importance of Personalized Service
2.2 Identifying Customer Preferences and Needs
2.3 Implementing Customization Techniques in Table Setting
2.4 Enhancing Service Etiquette Through Personalized Interactions
Managing Customer Feedback and Resolving Complaints
4 classes
3.1 Understanding Customer Feedback: Key Components and Importance
3.2 Analyzing Feedback: Techniques for Identifying Customer Needs
3.3 Effective Communication: Responding to Customer Complaints
3.4 Implementing Solutions: Strategies for Resolving Complaints Successfully
4
Table Setting Techniques
Understanding Tableware and Their Uses
4 classes
1.1 Identifying Different Types of Tableware
1.2 Matching Tableware to Dining Occasions
1.3 Understanding the Functional Uses of Tableware
1.4 Arranging Tableware for Formal and Informal Settings
Basic Table Setting Techniques
4 classes
2.1 Understanding the Essentials of Table Setting
2.2 Identifying and Placing Basic Tableware
2.3 Arranging Utensils for Formal and Informal Settings
2.4 Practicing Correct Napkin Folding Techniques
Advanced Decorative and Formal Table Settings
4 classes
3.1 Exploring Elements of Decorative Table Settings
3.2 Mastering the Art of Formal Place Settings
3.3 Integrating Style and Function in Table Arrangements
3.4 Applying Decorative Techniques to Enhance Dining Experience
5
Service Etiquette
Understanding Service Etiquette Fundamentals
4 classes
1.1 Recognizing the Importance of Service Etiquette
1.2 Identifying Essential Table Setting Components
1.3 Mastering Basic Table Service Techniques
1.4 Applying Service Etiquette in Real-World Scenarios
Mastering Table Setting Techniques
4 classes
2.1 Understanding Tableware: Identifying and Choosing the Right Tools
2.2 Setting the Table: Step-by-Step Guide to a Standard Place Setting
2.3 Enhancing Presentation: Techniques for Formal and Casual Settings
2.4 Maintaining Etiquette: Dos and Don'ts of Table Setting and Service
Navigating Complex Service Interactions
4 classes
3.1 Understanding Complex Service Situations
3.2 Analyzing Customer Needs and Expectations
3.3 Managing Difficult Interactions Gracefully
3.4 Practicing Effective Conflict Resolution Strategies
6
Introduction to Tableware
Understanding Tableware Categories
4 classes
1.1 Exploring the Basics of Tableware Categories
1.2 Identifying Different Types of Tableware
1.3 Understanding the Functions of Various Tableware Items
1.4 Applying Knowledge of Tableware Categories to Set a Table
Basic Tableware Placement Techniques
4 classes
2.1 Understanding the Basics of Tableware Placement
2.2 Identifying the Functions of Essential Tableware Items
2.3 Practicing Proper Alignment of Plates and Utensils
2.4 Applying Standard Tableware Layout in a Formal Setting
Advanced Table Setting Arrangements
4 classes
3.1 Explore the Principles of Advanced Table Setting
3.2 Master Napkin Folding Techniques for Formal Occasions
3.3 Coordinate Cutlery and Glassware for Multi-Course Meals
3.4 Execute a Complex Place Setting for Special Events
Assessment Breakdown
70%
Theory
20%
Practical
10%
Project
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM