LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 9001 — Quality Management Systems
REF: MGT-MGS-9001
Who Is It For
This certification is aimed at senior managers, quality professionals, and organisational leaders who have at least five years of experience in management. It is essential for those seeking to enhance their organisation's quality management capabilities and achieve ISO 9001 certification.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Case Studies in Quality Management
Understanding Quality Management Principles in ISO 9001
6 classes
1.1 Identify Key Quality Management Principles in ISO 9001
1.2 Analyze the Role of Leadership in Quality Management Systems
1.3 Explore Customer Focus as a Core Principle of ISO 9001
1.4 Assess the Importance of Continuous Improvement in Quality Management
1.5 Apply Quality Management Principles to Real-World Case Studies
1.6 Develop an Action Plan for Implementing Quality Management Principles
Analyzing Successful ISO 9001 Implementation Case Studies
6 classes
2.1 Identify Key Factors in Successful ISO 9001 Implementations
2.2 Compare Different Approaches to ISO 9001 Implementation
2.3 Assess the Role of Leadership in ISO 9001 Success Stories
2.4 Analyze the Impact of Training on Quality Management Outcomes
2.5 Evaluate the Long-Term Benefits of ISO 9001 Certification
2.6 Develop Action Plans Based on Case Study Insights
Identifying Common Challenges in Quality Management Systems
6 classes
3.1 Analyze Common Obstacles in Quality Management Systems
3.2 Evaluate Internal Communication Issues Impacting Quality
3.3 Identify Staff Training Gaps Affecting Quality Assurance
3.4 Assess Supplier Relationship Challenges in Quality Management
3.5 Develop Strategies to Overcome Resistance to Quality Practices
3.6 Formulate Action Plans to Address Identified Challenges
Measuring Success: Key Performance Indicators in Quality Management
6 classes
4.1 Define Key Performance Indicators in Quality Management
4.2 Identify the Components of Effective KPIs
4.3 Examine Real-World Case Studies of KPI Implementation
4.4 Analyze the Impact of KPIs on Quality Management Success
4.5 Develop a KPI Framework for Your Organization
4.6 Present and critique KPI Plans in Peer Review Sessions
Lessons Learned: Continuous Improvement through Case Studies
6 classes
5.1 Identify Key Principles of Continuous Improvement in Quality Management
5.2 Analyze Real-World Case Studies Highlighting Quality Management Success
5.3 Evaluate the Impact of Leadership in Quality Improvement Initiatives
5.4 Apply Root Cause Analysis Techniques Using Case Studies
5.5 Develop Action Plans Based on Lessons Learned from Case Studies
5.6 Present Findings and Recommendations for Continuous Improvement Strategies
2
Quality Auditing and Compliance
Introduction to Quality Auditing Principles
6 classes
1.1 Define Key Concepts of Quality Auditing
1.2 Explore the Importance of ISO 9001 in Quality Management
1.3 Identify Roles and Responsibilities in Quality Audits
1.4 Describe the Audit Process and Its Stages
1.5 Analyze Compliance Standards in Quality Management Systems
1.6 Apply Quality Auditing Principles through Case Studies
ISO 9001 Standards and Requirements for Auditors
6 classes
2.1 Understand ISO 9001 Standards and Their Importance
2.2 Identify Key Requirements for Quality Auditors
2.3 Analyze the Role of Leadership in Quality Management Systems
2.4 Evaluate Compliance Strategies for ISO 9001 Standards
2.5 Implement Best Practices for Effective Quality Auditing
2.6 Develop an Action Plan for Continuous Improvement in Auditing
Planning and Preparing for Quality Audits
6 classes
3.1 Identify the Objectives of a Quality Audit
3.2 Define the Scope and Criteria for Audits
3.3 Develop an Effective Audit Plan
3.4 Select and Train Audit Team Members
3.5 Prepare Necessary Documentation and Resources
3.6 Communicate Audit Plans to Stakeholders
Conducting Effective Quality Audits
6 classes
4.1 Understand the Principles of Quality Auditing
4.2 Identify Key Quality Management Standards
4.3 Prepare for a Quality Audit Process
4.4 Execute an Effective Quality Audit
4.5 Analyze Audit Findings and Non-Conformities
4.6 Implement Continuous Improvement Post-Audit
Reporting and Follow-up in Quality Auditing
6 classes
5.1 Identify Key Reporting Elements in Quality Audits
5.2 Analyze Audit Findings and Non-Conformities
5.3 Develop Effective Audit Reports for Stakeholder Communication
5.4 Utilize Corrective Action Plans for Quality Improvement
5.5 Implement Follow-up Procedures to Ensure Compliance
5.6 Evaluate the Impact of Audit Outcomes on Quality Management
3
Leadership in Quality Management
Understanding Leadership in Quality Management Systems
6 classes
1.1 Define Leadership Roles in Quality Management
1.2 Explore Key Leadership Qualities for Quality Management
1.3 Identify Stakeholder Engagement Strategies in Quality Systems
1.4 Analyze Effective Communication Techniques for Leaders
1.5 Assess the Impact of Leadership on Quality Culture
1.6 Develop a Personal Leadership Action Plan for Quality Improvement
Role of Leadership in Developing Quality Objectives
6 classes
2.1 Define Leadership's Impact on Quality Objectives
2.2 Identify Key Leadership Traits for Quality Management
2.3 Analyze Real-World Examples of Leadership in Quality Systems
2.4 Develop Strategies for Leaders to Set Quality Objectives
2.5 Engage Teams in the Quality Objective Development Process
2.6 Evaluate the Success of Leadership in Achieving Quality Goals
Building a Quality Culture Through Leadership
6 classes
3.1 Define the Principles of a Quality Culture
3.2 Identify Key Leadership Behaviors That Foster Quality
3.3 Analyze Case Studies of Successful Quality Leadership
3.4 Develop Strategies for Communicating Quality Vision
3.5 Implement Feedback Mechanisms to Enhance Quality Culture
3.6 Evaluate the Impact of Leadership on Quality Outcomes
Leadership Skills for Effective Quality Management
6 classes
4.1 Identify Key Leadership Attributes for Quality Management
4.2 Develop Communication Skills to Promote Quality Initiatives
4.3 Foster Team Collaboration for Quality Improvement Projects
4.4 Analyze Decision-Making Techniques in Quality Management
4.5 Implement Problem-Solving Strategies in Quality Leadership
4.6 Evaluate Leadership Impact on Quality Culture Within an Organization
Measuring Leadership Impact on Quality Performance
6 classes
5.1 Analyze Leadership Roles in Quality Management
5.2 Evaluate Key Performance Indicators for Quality Leadership
5.3 Assess the Relationship Between Leadership Styles and Quality Outcomes
5.4 Identify Tools for Measuring Leadership Effectiveness in Quality Systems
5.5 Develop Action Plans to Enhance Leadership Impact on Quality Performance
5.6 Implement Feedback Mechanisms to Monitor Leadership Influence on Quality
4
Quality Process Improvement
Understanding Quality Management Principles
6 classes
1.1 Define Key Quality Management Concepts
1.2 Identify Benefits of Quality Management Systems
1.3 Explore the ISO 9001 Framework
1.4 Analyze Quality Management Principles in Practice
1.5 Implement Continuous Improvement Strategies
1.6 Evaluate Real-World Case Studies of Quality Success
Documenting the Quality Management System
6 classes
2.1 Define the Components of a Quality Management System
2.2 Identify Key Documentation Required for ISO 9001 Compliance
2.3 Explore Methods for Organizing Quality Documents Effectively
2.4 Develop Procedures for Document Control and Versioning
2.5 Implement Strategies for Training Staff on Quality Documentation
2.6 Evaluate the Effectiveness of Quality System Documentation
Establishing Quality Objectives and Metrics
6 classes
3.1 Define Quality Objectives Using SMART Criteria
3.2 Identify Key Performance Indicators (KPIs) for Quality
3.3 Align Quality Objectives with Organisational Goals
3.4 Develop Metrics for Continuous Quality Improvement
3.5 Establish a Feedback Loop for Quality Metrics Review
3.6 Create an Action Plan to Implement Quality Objectives
Implementing Continuous Improvement Initiatives
6 classes
4.1 Identify Areas for Improvement in Quality Management Systems
4.2 Analyze Data to Assess Current Quality Performance
4.3 Develop Key Performance Indicators for Continuous Improvement
4.4 Engage Stakeholders in Quality Improvement Initiatives
4.5 Implement and Monitor Quality Improvement Strategies
4.6 Review and Adjust Improvement Initiatives for Sustained Quality Enhancement
Leadership and Employee Engagement in Quality Management
6 classes
5.1 Understand the Role of Leadership in Quality Management
5.2 Identify Key Characteristics of Effective Quality Leaders
5.3 Explore the Importance of Employee Engagement in Quality Processes
5.4 Assess Strategies for Fostering Employee Involvement in Quality Improvement
5.5 Develop a Leadership Action Plan for Enhancing Quality Culture
5.6 Measure the Impact of Leadership on Quality Engagement Outcomes
5
Strategic Quality Management
Understanding Quality Management Principles and ISO 9001 Framework
6 classes
1.1 Define Key Quality Management Principles
1.2 Explore the ISO 9001 Framework Overview
1.3 Analyze the Benefits of Implementing ISO 9001
1.4 Identify the Roles and Responsibilities in Quality Management
1.5 Assess the Importance of Continuous Improvement in Quality Management
1.6 Develop a Basic Implementation Plan for ISO 9001
Leadership and Commitment in Quality Management Systems
6 classes
2.1 Define Leadership Principles in Quality Management
2.2 Analyze the Role of Leadership in ISO 9001 Compliance
2.3 Identify Key Responsibilities of Leadership in QMS
2.4 Evaluate Leadership Commitment to Quality Objectives
2.5 Develop Strategies for Effective Quality Leadership Engagement
2.6 Implement a Leadership Framework for Continuous Quality Improvement
Strategic Planning for Quality Objectives and Outcomes
6 classes
3.1 Define Quality Objectives in Strategic Planning
3.2 Analyze Stakeholder Needs for Quality Outcomes
3.3 Develop SMART Goals for Quality Management
3.4 Align Quality Objectives with Organizational Strategy
3.5 Assess Performance Indicators for Quality Measurement
3.6 Implement Action Plans for Achieving Quality Outcomes
Risk Management in Quality Management Systems
6 classes
4.1 Identify Key Risks in Quality Management Systems
4.2 Analyze the Impact of Risks on Quality Objectives
4.3 Evaluate Risk Assessment Techniques for Quality Management
4.4 Develop Risk Mitigation Strategies for Quality Improvement
4.5 Implement Monitoring Processes for Risk Management Effectiveness
4.6 Integrate Risk Management into Strategic Quality Planning
Continuous Improvement and Sustaining Quality Initiatives
6 classes
5.1 Identify Key Principles of Continuous Improvement
5.2 Analyze the Role of Leadership in Sustaining Quality
5.3 Explore Tools and Techniques for Quality Improvement
5.4 Develop a Continuous Improvement Plan for Your Organization
5.5 Evaluate Metrics for Measuring Quality Initiatives
5.6 Implement a Feedback Loop to Enhance Quality Sustainability
6
ISO 9001 Principles and Standards
Foundations of ISO 9001 — Understanding Quality Management
6 classes
1.1 Define Quality Management and Its Importance in ISO 9001
1.2 Identify Key Principles of ISO 9001 Quality Management Systems
1.3 Explore the Structure of ISO 9001 Standards
1.4 Assess the Role of Leadership in Implementing ISO 9001
1.5 Analyze the Process Approach in Quality Management
1.6 Apply ISO 9001 Principles to Real-World Scenarios
Core Principles of ISO 9001 — The Seven Quality Management Principles
6 classes
2.1 Understand the Importance of Customer Focus in ISO 9001
2.2 Explore the Role of Leadership in Quality Management Systems
2.3 Identify the Significance of Engagement of People in Quality Practices
2.4 Analyze the Need for a Process Approach in Quality Management
2.5 Examine the Benefits of a Systematic Approach to Management
2.6 Apply the Principles of Continuous Improvement in Quality Management
ISO 9001 Standard Structure — Navigating the Requirements
6 classes
3.1 Understand the ISO 9001 Standard Structure
3.2 Identify Key Clauses in ISO 9001
3.3 Explore the Context of the Organization in ISO 9001
3.4 Assess Leadership Responsibilities in Quality Management
3.5 Analyze Risk-Based Thinking in ISO 9001
3.6 Implement Continuous Improvement Strategies Aligned with ISO 9001
Implementing ISO 9001 — Strategies for Success
6 classes
4.1 Assessing Current Quality Practices for ISO 9001 Readiness
4.2 Defining Quality Objectives Aligned with ISO 9001 Standards
4.3 Engaging Leadership to Drive ISO 9001 Implementation
4.4 Developing a Comprehensive ISO 9001 Implementation Plan
4.5 Training Teams on ISO 9001 Principles and Best Practices
4.6 Monitoring and Evaluating ISO 9001 Implementation Success
Continuous Improvement in ISO 9001 — Monitoring and Measuring Success
6 classes
5.1 Define Continuous Improvement in the Context of ISO 9001
5.2 Identify Key Performance Indicators for Measuring Success
5.3 Explore Tools and Techniques for Monitoring Performance
5.4 Analyze Data for Continuous Improvement Opportunities
5.5 Implement Corrective Actions Based on Performance Analysis
5.6 Develop a Continuous Improvement Action Plan
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM