LAPT
London Academy of Professional Training
Master Certificate
Level 6-7
Leadership
ISO Management & Services
ISO 26000AGEM — Social Responsibility in Ageing Society Services
REF: MGT-AGEM-26000AGEM
Who Is It For
This certification is designed for senior managers and executives in organisations serving the ageing population, who have substantial experience in management roles and seek to enhance their knowledge of social responsibility frameworks and their application in service delivery.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Ethics in Ageing Society Services
Understanding Ethical Frameworks in Ageing Services
6 classes
1.1 Identify Key Ethical Principles in Ageing Services
1.2 Analyze Ethical Dilemmas Faced by Ageing Service Providers
1.3 Explore Ethical Frameworks Relevant to Ageing Services
1.4 Evaluate Case Studies of Ethical Decision-Making
1.5 Develop Strategies for Ethical Practice in Ageing Services
1.6 Implement Ethical Guidelines in Ageing Service Settings
Identifying Ethical Challenges in Ageing Care
6 classes
2.1 Define Ethical Principles in Ageing Care
2.2 Analyze Common Ethical Dilemmas in Ageing Services
2.3 Explore the Impact of Cultural Differences on Ethical Decisions
2.4 Examine Legal Frameworks Supporting Ethical Ageing Care
2.5 Develop Strategies for Addressing Ethical Challenges in Practice
2.6 Evaluate Case Studies on Ethical Issues in Ageing Care
Implementing Ethical Decision-Making Models
6 classes
3.1 Identify Common Ethical Decision-Making Models in Ageing Services
3.2 Analyze the Impact of Ethical Decisions on Stakeholders in Ageing Services
3.3 Evaluate Case Studies to Explore Ethical Dilemmas in Ageing Society
3.4 Apply Ethical Decision-Making Models to Real-Life Scenarios in Ageing
3.5 Develop Action Plans for Implementing Ethical Decisions in Ageing Services
3.6 Reflect on Personal Values and Their Influence on Ethical Decision-Making
Cultural Competence and Ethics in Ageing
6 classes
4.1 Understand Cultural Competence in Ageing Services
4.2 Explore Ethical Principles in Ageing
4.3 Analyze Case Studies on Cultural Sensitivity
4.4 Evaluate the Role of Leadership in Promoting Ethics
4.5 Implement Strategies for Enhancing Cultural Competence
4.6 Assess Impact of Ethics on Ageing Society Outcomes
Promoting Ethical Leadership in Ageing Services
6 classes
5.1 Define Ethical Leadership in Ageing Services
5.2 Identify Key Principles of ISO 26000 in Ageing Care
5.3 Explore Case Studies of Ethical Leadership Challenges
5.4 Analyze the Role of Stakeholders in Promoting Ethics
5.5 Develop a Personal Action Plan for Ethical Leadership
5.6 Implement Strategies for Ethical Decision-Making in Practice
2
Leading Change in Organisations
Understanding Change Management in Ageing Society Services
6 classes
1.1 Define Change Management Principles in Ageing Services
1.2 Identify Key Drivers of Change in Ageing Societies
1.3 Analyze Stakeholder Perspectives in Change Initiatives
1.4 Develop a Change Management Strategy for Ageing Services
1.5 Implement Communication Plans for Successful Change
1.6 Evaluate the Impact of Change on Ageing Population Services
Assessing Current Practices and Identifying Areas for Improvement
6 classes
2.1 Evaluate Existing Practices in Ageing Services
2.2 Identify Key Areas for Improvement in Service Delivery
2.3 Engage Stakeholders for Comprehensive Assessment
2.4 Utilize SWOT Analysis to Drive Change
2.5 Develop a Feedback Loop for Continuous Improvement
2.6 Create an Action Plan for Implementing Changes
Engaging Stakeholders in the Change Process
6 classes
3.1 Identify Key Stakeholders in the Ageing Services Environment
3.2 Analyze Stakeholder Needs and Expectations for Effective Engagement
3.3 Develop Communication Strategies for Stakeholder Interaction
3.4 Facilitate Collaborative Workshops to Foster Stakeholder Input
3.5 Implement Feedback Mechanisms to Improve Engagement Practices
3.6 Evaluate Stakeholder Engagement Strategies for Continuous Improvement
Implementing Change: Strategies and Best Practices
6 classes
4.1 Assess Current Organizational Readiness for Change
4.2 Identify Key Stakeholders and Their Roles in Change Initiatives
4.3 Develop a Comprehensive Change Communication Plan
4.4 Implement Training and Support Mechanisms for Staff Adaptation
4.5 Monitor and Evaluate Change Implementation Effectiveness
4.6 Foster a Culture of Continuous Improvement Post-Change
Evaluating Change Outcomes and Ensuring Sustainability
6 classes
5.1 Define Metrics for Evaluating Change Outcomes
5.2 Analyze Stakeholder Feedback to Assess Change Impact
5.3 Identify Key Indicators of Sustainability in Change Initiatives
5.4 Develop Action Plans for Continuous Improvement
5.5 Foster a Culture of Accountability in Change Management
5.6 Implement Strategies for Long-term Sustainability of Change
3
Evaluation and Impact Assessment
Understanding Evaluation Frameworks in Ageing Society Services
6 classes
1.1 Define Key Concepts in Evaluation Frameworks for Ageing Services
1.2 Identify Essential Components of Evaluation Frameworks
1.3 Analyze Different Evaluation Models Relevant to Ageing Services
1.4 Assess Stakeholder Engagement in Evaluation Processes
1.5 Develop a Tailored Evaluation Framework for Specific Services
1.6 Implement Strategies for Measuring Impact in Ageing Society Services
Identifying Key Performance Indicators for Ageing Services
6 classes
2.1 Understand Key Performance Indicators in Ageing Services
2.2 Identify Stakeholder Needs for Effective KPIs
2.3 Develop Specific, Measurable KPIs for Ageing Services
2.4 Align KPIs with Strategic Goals of Ageing Services
2.5 Analyze Data Sources for KPI Tracking in Ageing Services
2.6 Evaluate the Impact of KPIs on Service Quality Improvement
Gathering and Analyzing Data for Impact Assessment
6 classes
3.1 Identify Key Data Sources for Impact Assessment
3.2 Develop Data Collection Methods Suitable for Ageing Services
3.3 Implement Techniques for Gathering Qualitative Data
3.4 Employ Quantitative Analysis to Measure Effectiveness
3.5 Analyze Data to Identify Trends and Patterns in Ageing Services
3.6 Present Findings and Recommendations for Improvement
Stakeholder Engagement in Evaluation Processes
6 classes
4.1 Identify Key Stakeholders in Ageing Services
4.2 Analyze Stakeholder Roles and Interests
4.3 Develop Effective Communication Strategies
4.4 Facilitate Stakeholder Meetings for Input
4.5 Collect and Synthesize Stakeholder Feedback
4.6 Evaluate Impact of Stakeholder Engagement on Outcomes
Reporting Findings and Continuous Improvement Strategies
6 classes
5.1 Analyze Reporting Standards for Social Responsibility in Ageing Services
5.2 Identify Key Performance Indicators for Effective Evaluation
5.3 Develop Data Collection Methods for Impact Assessment
5.4 Interpret Findings to Inform Continuous Improvement Strategies
5.5 Design a Report Framework to Communicate Evaluation Results
5.6 Implement Feedback Loops for Ongoing Enhancement of Services
4
Strategic Implementation
Understanding ISO 26000: Principles of Social Responsibility
6 classes
1.1 Define Key Concepts of Social Responsibility
1.2 Examine the Seven Principles of ISO 26000
1.3 Analyze Stakeholder Engagement in Ageing Services
1.4 Explore the Impact of Social Responsibility on Ageing Populations
1.5 Develop a Framework for Implementing ISO 26000 Principles
1.6 Create an Action Plan for Enhancing Leadership in Social Responsibility
Mapping Stakeholder Engagement in Ageing Services
6 classes
2.1 Identify Key Stakeholders in Ageing Services
2.2 Analyze Stakeholder Needs and Expectations
2.3 Map Stakeholder Influence on Ageing Services
2.4 Develop Strategies for Engaging Stakeholders
2.5 Implement Stakeholder Engagement Techniques
2.6 Evaluate the Effectiveness of Stakeholder Engagement
Developing Strategic Frameworks for Social Responsibility
6 classes
3.1 Identify Key Components of Social Responsibility Frameworks
3.2 Analyze Stakeholder Engagement Strategies for Ageing Services
3.3 Develop Metrics for Measuring Social Responsibility Impact
3.4 Create Collaborative Partnerships for Effective Implementation
3.5 Assess Risk Management Approaches in Social Responsibility
3.6 Design Action Plans for Enhancing Community Engagement
Implementing Best Practices in Ageing Society Services
6 classes
4.1 Assess Current Practices in Ageing Services for Improvement
4.2 Identify Key Stakeholders in Ageing Society Services
4.3 Analyze Best Practices in Social Responsibility Frameworks
4.4 Develop Action Plans for Strategic Implementation
4.5 Evaluate the Effectiveness of Implemented Practices
4.6 Foster Continuous Improvement through Feedback Mechanisms
Measuring Impact and Continuous Improvement
6 classes
5.1 Assessing Current Impact Metrics for Ageing Society Services
5.2 Identifying Key Performance Indicators (KPIs) for Social Responsibility
5.3 Utilizing Data Collection Methods for Continuous Improvement
5.4 Analyzing Stakeholder Feedback to Measure Service Effectiveness
5.5 Implementing Iterative Strategies for Sustainable Improvement
5.6 Communicating Impact and Improvement to Stakeholders
5
ISO 26000 Principles
Understanding ISO 26000: Framework for Social Responsibility in Ageing Society Services
6 classes
1.1 Explore the ISO 26000 Framework for Social Responsibility
1.2 Identify Key Principles of ISO 26000 Relevant to Ageing Services
1.3 Analyze Stakeholder Engagement in Ageing Society Context
1.4 Assess the Impact of Social Responsibility in Ageing Services
1.5 Develop Strategies for Implementing ISO 26000 Principles
1.6 Create an Action Plan for Enhancing Social Responsibility in Services for Older Adults
Core Principles of ISO 26000: A Deep Dive
6 classes
2.1 Explore the Foundation: Understanding ISO 26000 Principles
2.2 Identify Key Stakeholders in Ageing Society Services
2.3 Analyze the Importance of Accountability in Social Responsibility
2.4 Evaluate the Role of Transparency in Service Delivery
2.5 Discuss Integration of Ethical Behaviour in Ageing Services
2.6 Apply ISO 26000 Principles to Develop Action Plans for Improvement
Stakeholder Identification and Engagement Strategies
6 classes
3.1 Define Key Stakeholders in Ageing Society Services
3.2 Analyze Stakeholder Needs and Expectations
3.3 Develop Effective Communication Strategies for Engagement
3.4 Identify Barriers to Stakeholder Participation
3.5 Implement Stakeholder Engagement Techniques
3.6 Evaluate the Impact of Engagement Strategies on Outcomes
Implementing ISO 26000: Policies and Practices for Ageing Services
6 classes
4.1 Identify Key ISO 26000 Principles Relevant to Ageing Services
4.2 Analyze Current Policies in Relation to ISO 26000 Guidelines
4.3 Develop Inclusive Practices that Promote Social Responsibility
4.4 Create an Action Plan for Implementing ISO 26000 in Ageing Services
4.5 Evaluate Stakeholder Engagement Strategies for Ageing Services
4.6 Monitor and Assess the Impact of ISO 26000 Implementation
Measuring Impact and Continuous Improvement in Ageing Society Services
6 classes
5.1 Define Key Metrics for Measuring Social Responsibility in Ageing Services
5.2 Assess Current Impact of Ageing Society Services Using Defined Metrics
5.3 Collect Data to Evaluate Effectiveness of Ageing Services Initiatives
5.4 Analyze Data to Identify Areas for Improvement in Ageing Services
5.5 Develop Action Plans for Continuous Improvement in Service Delivery
5.6 Implement Feedback Mechanisms to Sustain Social Responsibility Efforts
6
Introduction to Social Responsibility
Understanding Social Responsibility in Ageing Services
6 classes
1.1 Define Social Responsibility in Ageing Services
1.2 Explore the Principles of ISO 26000AGM
1.3 Identify Stakeholders in Ageing Services
1.4 Assess the Impact of Ageing Services on Community Wellbeing
1.5 Analyze Ethical Dilemmas in Ageing Care
1.6 Develop a Social Responsibility Action Plan for Ageing Services
ISO 26000: The Framework of Social Responsibility
6 classes
2.1 Define Key Concepts of Social Responsibility in Ageing Services
2.2 Explore the Principles of ISO 26000
2.3 Identify Stakeholders in Ageing Society Services
2.4 Assess Current Practices Against ISO 26000 Standards
2.5 Develop Strategies for Implementing Social Responsibility
2.6 Evaluate the Impact of Social Responsibility Initiatives
Stakeholder Engagement in Ageing Services
6 classes
3.1 Identify Key Stakeholders in Ageing Services
3.2 Analyze the Needs and Interests of Stakeholders
3.3 Develop Effective Communication Strategies for Engagement
3.4 Implement Tools for Stakeholder Consultation
3.5 Evaluate Stakeholder Feedback and Impact on Services
3.6 Foster Collaborative Partnerships for Continuous Improvement
Ethical Practices and Compliance in Ageing Services
6 classes
4.1 Define Ethical Practices in Ageing Services
4.2 Identify Compliance Standards for Ageing Services
4.3 Evaluate the Impact of Ethical Practices on Service Delivery
4.4 Analyze Case Studies of Ethical Compliance in Ageing Services
4.5 Develop a Framework for Ethical Decision-Making
4.6 Create an Action Plan for Enhancing Compliance in Ageing Organizations
Assessing Impact and Continuous Improvement
6 classes
5.1 Identify Key Metrics for Assessing Social Responsibility
5.2 Analyze Stakeholder Feedback for Continuous Improvement
5.3 Evaluate the Effectiveness of Existing Ageing Services
5.4 Develop Strategies for Enhancing Service Impact
5.5 Formulate Action Plans for Continuous Improvement
5.6 Present Findings and Recommendations for Stakeholder Engagement
Assessment Breakdown
50%
Theory
35%
Practical
15%
Project
Passing Mark: 325 / 500 (65%)
Methods: Written Examination, Practical Assignment, Portfolio Assessment
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM