About This Certification
This diploma provides a comprehensive foundation in both aviation operations and customer service excellence, equipping learners with the knowledge and practical skills required to work across airlines, airports, and related hospitality environments. It covers key areas including airline industry structure, passenger handling, airport operations, service standards, communication, and safety compliance. The programme serves the global aviation and travel hospitality industry, preparing graduates for frontline and supervisory roles in one of the world's fastest-growing sectors.
Who Is It For
This diploma is designed for school leavers, fresh graduates, and early-career professionals who aspire to build a career in aviation, airline services, airport operations, or travel-related hospitality. It is equally suited to individuals currently working in customer-facing roles who wish to transition into the aviation sector and formalise their skills with an industry-recognised qualification.
Prerequisites
None
Awarding Body: LAPT — London Academy of Professional Training
Curriculum Overview
1
Aviation Law and Passenger Rights
0 chapters
2
Ticketing, Fares and Reservation Systems
0 chapters
3
Aviation Safety, Security and Compliance
0 chapters
4
Passenger Check-In and Boarding Procedures
0 chapters
5
Airline Customer Service Excellence
0 chapters
6
Airport Operations and Management
0 chapters
7
Introduction to Aviation Industry & Ecosystem
0 chapters
9
Test Subject
0 chapters
10
Professional Ethics and Cultural Awareness
0 chapters
11
Airline Reservations and Fares Management
0 chapters
12
Passenger Handling and Check-in Procedures
0 chapters
13
Customer Service Principles and Communication
0 chapters
14
Aviation Safety, Security and Compliance
0 chapters
15
Airport Operations and Management
0 chapters
16
Introduction to Aviation Industry & Operations
0 chapters
17
Internship/Practical Training
0 chapters · 200 marks
18
Communication Skills
0 chapters · 50 marks
19
Airport Operations
0 chapters · 50 marks
20
Passenger Handling
0 chapters · 50 marks
21
Safety and Emergency Procedures
0 chapters · 50 marks
22
Customer Service Principles
0 chapters · 50 marks
23
Aviation Fundamentals
0 chapters · 50 marks
Assessment Breakdown
Passing Mark: 300 / 500 (60%)
Methods: Written Examination, Practical Assessment, Project Work
Grading Scheme
| Grade | Min % | Classification |
|---|
| A+ |
≥ 90% |
Outstanding |
| A |
≥ 80% |
Excellent |
| B |
≥ 70% |
Good |
| C |
≥ 60% |
Satisfactory |
| F |
≥ 0% |
Fail |
Skills You Will Gain
Airline and airport ground operations management
Passenger check-in, boarding, and departure procedures
Delivering exceptional customer service in high-pressure aviation environments
Aviation safety, security regulations, and emergency response procedures
Effective communication and conflict resolution with diverse passengers
Baggage handling, ticketing, and reservation systems operation
Understanding of aviation industry structure, regulations, and key stakeholders
Complaint handling and service recovery in hospitality and aviation contexts
Career Prospects
Airline Customer Service Agent
Airport Ground Handling Officer
Passenger Services Representative
Check-In and Boarding Agent
Travel and Tourism Consultant
Airport Lounge Hospitality Coordinator
Industry Recognition
- International Air Transport Association (IATA)
- Airports Council International (ACI)
- Institute of Customer Service (ICS)
How to Enrol
Website: lapt.org
Email: info@lapt.org
Phone: +44 7513 283044
Address: 85 Great Portland Street, W1W 7LT, United Kingdom
Hours: Monday – Friday, 9AM – 5PM
