Certificate in Ground Handling Operations — Certification Brochure

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London Academy of Professional Training
Certificate
Certificate in Ground Handling Operations
Foundation Level
REF: AV-AGO-F  •  Aviation Centres  •  Airport Ground Operations
6Subjects 24Chapters 120Classes 445Total Marks 60%Pass Mark LifetimeValidity
At a Glance
ReferenceAV-AGO-F
AwardCertificate
Assessment445 marks — 267 to pass (60%)
PrerequisitesNone
ValidityLifetime
Awarding BodyLAPT — London Academy of Professional Training
Curriculum
1 Introduction to Ground Handling 4 chapters · 20 classes  65 marks
• 1 Overview of Airport Ground Handling Operations — 5 classes
› 1.1 Understanding the Role of Ground Handling in Airports
› 1.2 Identifying Key Ground Handling Services and Functions
› 1.3 Exploring Safety and Security Measures in Ground Handling
› 1.4 Examining the Equipment Used in Ground Handling Operations
› 1.5 Analyzing the Impact of Ground Handling on Overall Airport Efficiency
• 2 Aircraft Servicing Procedures — 5 classes
› 2.1 Understanding Aircraft Servicing Essentials
› 2.2 Identifying and Using Servicing Equipment
› 2.3 Executing Safe Fueling Procedures
› 2.4 Conducting Routine Maintenance Checks
› 2.5 Ensuring Compliance with Servicing Protocols
• 3 Baggage and Cargo Handling Systems — 5 classes
› 3.1 Understanding Baggage Handling Systems
› 3.2 Exploring Cargo Handling Operations
› 3.3 Identifying Equipment in Baggage and Cargo Processing
› 3.4 Analyzing Baggage and Cargo Flow Procedures
› 3.5 Applying Safety and Efficiency Best Practices in Handling
• 4 Safety and Regulatory Compliance in Ground Handling — 5 classes
› 4.1 Understanding Safety Regulations in Ground Handling
› 4.2 Identifying Common Safety Hazards in Ground Handling Operations
› 4.3 Implementing Safety Protocols for Ground Handling Crew
› 4.4 Navigating Regulatory Compliance in Ground Handling
› 4.5 Applying Industry Standards to Ensure Safety and Compliance
2 Safety and Risk Management 4 chapters · 20 classes  90 marks
• 1 Understanding Safety Protocols in Ground Handling — 5 classes
› 1.1 Recognizing Key Safety Protocols in Ground Handling
› 1.2 Analyzing Common Ground Handling Risks
› 1.3 Implementing Effective Safety Checks
› 1.4 Responding to Safety Hazards in Real-Time
› 1.5 Evaluating Incident Reports to Improve Protocols
• 2 Hazard Identification and Risk Assessment Techniques — 5 classes
› 2.1 Understanding Hazard Identification: Concepts and Principles
› 2.2 Recognizing Common Hazards in Ground Handling Operations
› 2.3 Employing Risk Assessment Models and Tools
› 2.4 Analyzing Risk: Evaluating Likelihood and Impact
› 2.5 Applying Hazard and Risk Management Strategies
• 3 Implementing Safety Measures and Emergency Procedures — 5 classes
› 3.1 Understanding Safety Protocols in Ground Handling
› 3.2 Identifying and Assessing Potential Hazards
› 3.3 Implementing Effective Safety Measures
› 3.4 Developing Emergency Response Plans
› 3.5 Conducting Safety Drills and Evaluations
• 4 Continuous Improvement and Safety Culture in Ground Operations — 5 classes
› 4.1 Understanding the Principles of Continuous Improvement in Safety
› 4.2 Identifying and Analyzing Risks in Ground Operations
› 4.3 Implementing Safety Protocols and Procedures
› 4.4 Promoting a Safety-First Culture Among Ground Staff
› 4.5 Evaluating and Enhancing Safety Measures Continuously
3 Equipment Operation 4 chapters · 20 classes  45 marks
• 1 Understanding Ground Handling Equipment — 5 classes
› 1.1 Identifying Key Ground Handling Equipment
› 1.2 Understanding the Functionality of Loading Equipment
› 1.3 Exploring Safety Features of Ground Vehicles
› 1.4 Operating Baggage Conveyors Safely
› 1.5 Performing Pre-Operation Checks on Aircraft Towing Tractors
• 2 Safety Protocols and Best Practices — 5 classes
› 2.1 Understanding Ground Handling Safety Protocols
› 2.2 Identifying and Mitigating Equipment Hazards
› 2.3 Implementing Personal Protective Measures
› 2.4 Conducting Equipment Safety Inspections
› 2.5 Applying Best Practices in Equipment Operation
• 3 Operational Procedures for Equipment Use — 5 classes
› 3.1 Understanding Equipment Checkout Protocols
› 3.2 Identifying and Inspecting Equipment
› 3.3 Operating Equipment Safely and Effectively
› 3.4 Managing Equipment Malfunctions
› 3.5 Conducting Post-Operation Procedures
• 4 Maintenance and Troubleshooting Techniques — 5 classes
› 4.1 Understanding Ground Handling Equipment Systems
› 4.2 Identifying Common Maintenance Issues
› 4.3 Performing Routine Equipment Inspections
› 4.4 Implementing Basic Troubleshooting Steps
› 4.5 Evaluating and Reporting Maintenance Solutions
4 Communication and Teamwork 4 chapters · 20 classes  65 marks
• 1 Principles of Effective Communication in Ground Handling — 5 classes
› 1.1 Understanding Communication Basics in Ground Handling
› 1.2 Exploring Verbal and Non-Verbal Communication Techniques
› 1.3 Recognizing Barriers to Effective Communication
› 1.4 Implementing Feedback for Improved Communication
› 1.5 Applying Teamwork Strategies in Ground Handling
• 2 Understanding Roles and Team Dynamics in Ground Handling — 5 classes
› 2.1 Identifying Key Roles in Ground Handling Teams
› 2.2 Recognizing Team Dynamics and Their Impact on Ground Operations
› 2.3 Developing Effective Communication Skills for Teamwork
› 2.4 Practicing Conflict Resolution Strategies in Ground Handling
› 2.5 Evaluating Team Performance and Continuous Improvement Initiatives
• 3 Communication Tools and Technologies in Airport Operations — 5 classes
› 3.1 Understanding Airport Communication Essentials
› 3.2 Exploring Key Communication Tools Used in Airports
› 3.3 Mastering Radio Communication Protocols
› 3.4 Employing Digital Technologies for Efficient Team Coordination
› 3.5 Applying Communication Strategies in Real-World Scenarios
• 4 Conflict Resolution and Collaborative Teamwork in High-Pressure Environments — 5 classes
› 4.1 Understanding High-Pressure Team Dynamics
› 4.2 Identifying Sources of Conflict in Team Settings
› 4.3 Techniques to Resolve Conflict Informally and Formally
› 4.4 Strategies for Building Collaborative Team Environments
› 4.5 Applying Conflict Resolution Skills in Simulated Scenarios
5 Regulations and Compliance 4 chapters · 20 classes  115 marks
• 1 Understanding Regulatory Frameworks in Aviation — 5 classes
› 1.1 Exploring Global Aviation Regulatory Bodies
› 1.2 Understanding Key Aviation Legislation
› 1.3 Examining Safety and Security Compliance Requirements
› 1.4 Analyzing Environmental Regulations in Aviation
› 1.5 Applying Regulatory Knowledge to Ground Handling Operations
• 2 Key Compliance Requirements for Ground Operations — 5 classes
› 2.1 Understanding Ground Handling Regulations
› 2.2 Examining Mandatory Compliance Standards
› 2.3 Identifying Key Regulatory Bodies and Their Roles
› 2.4 Applying Operational Procedures for Compliance
› 2.5 Evaluating Compliance Through Case Studies
• 3 Operational Procedures and Standards — 5 classes
› 3.1 Understanding Ground Handling Operational Procedures
› 3.2 Identifying Key Compliance Standards in Ground Handling
› 3.3 Examining Safety Regulations in Ground Operations
› 3.4 Implementing Best Practices for Operational Efficiency
› 3.5 Applying Compliance Checklists in Daily Operations
• 4 Auditing and Regulatory Documentation — 5 classes
› 4.1 Understanding the Role of Auditing in Ground Handling Operations
› 4.2 Identifying Key Regulatory Documents Essential for Compliance
› 4.3 Examining Standards and Guidelines for Effective Audits
› 4.4 Analyzing Audit Findings and Their Implications on Operations
› 4.5 Implementing Corrective Actions Based on Audit Results
6 Operational Challenges 4 chapters · 20 classes  65 marks
• 1 Understanding the Airport Ground Operations Environment — 5 classes
› 1.1 Exploring Airport Ground Operations: Roles and Responsibilities
› 1.2 Identifying Key Components of Ground Support Equipment
› 1.3 Recognizing Safety Protocols in Ground Handling
› 1.4 Analyzing Challenges in Baggage Handling and Logistics
› 1.5 Applying Solutions to Common Ground Operations Issues
• 2 Navigating Operational Procedures and Safety Protocols — 5 classes
› 2.1 Understanding Ground Handling Operational Procedures
› 2.2 Identifying and Mitigating Safety Hazards
› 2.3 Practicing Proper Communication Protocols
› 2.4 Implementing Safety Protocols in Daily Operations
› 2.5 Evaluating and Improving Safety Procedures
• 3 Identifying and Mitigating Common Operational Challenges — 5 classes
› 3.1 Understanding Common Operational Challenges in Ground Handling
› 3.2 Recognizing Safety Hazards and Risk Factors
› 3.3 Analyzing Cost and Efficiency Impacts on Ground Operations
› 3.4 Implementing Strategies to Mitigate Operational Disruptions
› 3.5 Evaluating the Effectiveness of Mitigation Plans
• 4 Enhancing Efficiency and Customer Satisfaction in Ground Operations — 5 classes
› 4.1 Understanding Key Challenges in Ground Operations
› 4.2 Analyzing the Impact of Delays on Customer Satisfaction
› 4.3 Strategies for Streamlining Ground Handling Processes
› 4.4 Implementing Effective Communication Techniques with Customers
› 4.5 Evaluating and Improving Efficiency in Service Delivery
LAPT — 85 Great Portland Street, W1W 7LT, London, United Kingdom
info@lapt.org  •  +44 7513 283044  •  lapt.org		 UKPRN 10067351  •  Company 4984798
Curriculum current at the date of issue.