Table Setting & Service Etiquette — Certification Brochure

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London Academy of Professional Training
Certificate
Table Setting & Service Etiquette
Workshop Level
REF: HS-FBS-W  •  Hospitality Centres  •  F&B Service
6Subjects 18Chapters 72Classes 440Total Marks 60%Pass Mark LifetimeValidity
At a Glance
ReferenceHS-FBS-W
AwardCertificate
Assessment440 marks — 264 to pass (60%)
PrerequisitesNone
ValidityLifetime
Awarding BodyLAPT — London Academy of Professional Training
Curriculum
1 Introduction to Tableware 3 chapters · 12 classes  90 marks
• 1 Understanding Tableware Categories — 4 classes
› 1.1 Exploring the Basics of Tableware Categories
› 1.2 Identifying Different Types of Tableware
› 1.3 Understanding the Functions of Various Tableware Items
› 1.4 Applying Knowledge of Tableware Categories to Set a Table
• 2 Basic Tableware Placement Techniques — 4 classes
› 2.1 Understanding the Basics of Tableware Placement
› 2.2 Identifying the Functions of Essential Tableware Items
› 2.3 Practicing Proper Alignment of Plates and Utensils
› 2.4 Applying Standard Tableware Layout in a Formal Setting
• 3 Advanced Table Setting Arrangements — 4 classes
› 3.1 Explore the Principles of Advanced Table Setting
› 3.2 Master Napkin Folding Techniques for Formal Occasions
› 3.3 Coordinate Cutlery and Glassware for Multi-Course Meals
› 3.4 Execute a Complex Place Setting for Special Events
2 Service Etiquette 3 chapters · 12 classes  65 marks
• 1 Understanding Service Etiquette Fundamentals — 4 classes
› 1.1 Recognizing the Importance of Service Etiquette
› 1.2 Identifying Essential Table Setting Components
› 1.3 Mastering Basic Table Service Techniques
› 1.4 Applying Service Etiquette in Real-World Scenarios
• 2 Mastering Table Setting Techniques — 4 classes
› 2.1 Understanding Tableware: Identifying and Choosing the Right Tools
› 2.2 Setting the Table: Step-by-Step Guide to a Standard Place Setting
› 2.3 Enhancing Presentation: Techniques for Formal and Casual Settings
› 2.4 Maintaining Etiquette: Dos and Don'ts of Table Setting and Service
• 3 Navigating Complex Service Interactions — 4 classes
› 3.1 Understanding Complex Service Situations
› 3.2 Analyzing Customer Needs and Expectations
› 3.3 Managing Difficult Interactions Gracefully
› 3.4 Practicing Effective Conflict Resolution Strategies
3 Table Setting Techniques 3 chapters · 12 classes  90 marks
• 1 Understanding Tableware and Their Uses — 4 classes
› 1.1 Identifying Different Types of Tableware
› 1.2 Matching Tableware to Dining Occasions
› 1.3 Understanding the Functional Uses of Tableware
› 1.4 Arranging Tableware for Formal and Informal Settings
• 2 Basic Table Setting Techniques — 4 classes
› 2.1 Understanding the Essentials of Table Setting
› 2.2 Identifying and Placing Basic Tableware
› 2.3 Arranging Utensils for Formal and Informal Settings
› 2.4 Practicing Correct Napkin Folding Techniques
• 3 Advanced Decorative and Formal Table Settings — 4 classes
› 3.1 Exploring Elements of Decorative Table Settings
› 3.2 Mastering the Art of Formal Place Settings
› 3.3 Integrating Style and Function in Table Arrangements
› 3.4 Applying Decorative Techniques to Enhance Dining Experience
4 Customer Engagement Strategies 3 chapters · 12 classes  65 marks
• 1 Understanding the Dynamics of Customer Interaction — 4 classes
› 1.1 Exploring Fundamental Concepts of Customer Interaction
› 1.2 Analyzing Key Elements of Effective Customer Communication
› 1.3 Applying Techniques for Positive Customer Engagement
› 1.4 Evaluating Case Studies in Customer Interaction Dynamics
• 2 Advanced Techniques in Personalizing Service — 4 classes
› 2.1 Understanding the Importance of Personalized Service
› 2.2 Identifying Customer Preferences and Needs
› 2.3 Implementing Customization Techniques in Table Setting
› 2.4 Enhancing Service Etiquette Through Personalized Interactions
• 3 Managing Customer Feedback and Resolving Complaints — 4 classes
› 3.1 Understanding Customer Feedback: Key Components and Importance
› 3.2 Analyzing Feedback: Techniques for Identifying Customer Needs
› 3.3 Effective Communication: Responding to Customer Complaints
› 3.4 Implementing Solutions: Strategies for Resolving Complaints Successfully
5 Advanced Service Scenarios 3 chapters · 12 classes  65 marks
• 1 Precision in Table Setting for Varied Occasions — 4 classes
› 1.1 Understanding Table Setting Essentials for Diverse Events
› 1.2 Executing Formal Table Arrangements with Precision
› 1.3 Adapting Table Settings for Casual and Informal Gatherings
› 1.4 Ensuring Service Etiquette Across Different Dining Scenarios
• 2 Mastering Interactive Guest Service — 4 classes
› 2.1 Understanding Guest Interactions: Building Rapport
› 2.2 Anticipating Needs: Proactive Service Techniques
› 2.3 Navigating Difficult Situations: Conflict Resolution Strategies
› 2.4 Closing the Experience: Creating Lasting Impressions
• 3 Troubleshooting and Excellence in High-Pressure Environments — 4 classes
› 3.1 Identifying and Prioritizing Service Challenges
› 3.2 Developing Quick Decision-Making Skills
› 3.3 Implementing Calming Techniques Under Pressure
› 3.4 Mastering the Art of Service Recovery
6 Creative Table Arrangements 3 chapters · 12 classes  65 marks
• 1 Fundamentals of Table Design and Aesthetics — 4 classes
› 1.1 Understanding the Principles of Table Design
› 1.2 Exploring Color Coordination and Theme Selection
› 1.3 Crafting Centerpieces and Decorative Elements
› 1.4 Applying Practical Skills in Table Arrangement
• 2 Advanced Napkin Folding and Centerpiece Creativity — 4 classes
› 2.1 Mastering Advanced Napkin Folding Techniques
› 2.2 Exploring Creative Centerpiece Concepts
› 2.3 Integrating Napkin and Centerpiece Design
› 2.4 Applying Skills in Table Setting Simulations
• 3 Theme-Based Table Arrangements for Special Occasions — 4 classes
› 3.1 Explore Themes: Selecting the Perfect Theme for Special Occasions
› 3.2 Understand Aesthetics: Matching Table Elements with Chosen Themes
› 3.3 Learn Techniques: Creating Stunning Centerpieces and Decorative Elements
› 3.4 Apply Skills: Executing a Complete Theme-Based Table Setup
LAPT — 85 Great Portland Street, W1W 7LT, London, United Kingdom
info@lapt.org  •  +44 7513 283044  •  lapt.org		 UKPRN 10067351  •  Company 4984798
Curriculum current at the date of issue.