logo

Diploma in Retail Management

  • No Rating
  • (0 Reviews)
  • 0 User Enrolled

Diploma in Retail Management

By London Academy of Professional Training

  • No Rating
  • (0 Reviews)
  • 0 User Enrolled
  • £300.00
  • £400.00
  • Course Includes
  • Training by an expert facilitator
  • Small interactive classes
  • Specialized online ebooks
  • End of course assessment by LAPT
  • LAPT Qualification Certificate
Tags:



What you will learn

  • Establishing relationships with customers in the retail environment
  • Product knowledge, handling and promotion
  • Handling customer payments, technology and retail security
  • Consumer buying behaviour, pricing and displaying products
  • Health and Safety and legislation in the retail environment
  • Personal effectiveness and team work in the retail environment

Course Content

6 sections • 58 lectures • 25h 16m total length
Chapter 1 Ebook
20min
Introduction
20min
Retail selling and its functions
25min
Core qualities
25min
Creating the right impression
30min
Dealing with customers
20min
Effective listening and questioning
20min
Improving your retail selling
25min
Leaving a good impression
30min
Dealing with complaints
20min
Communicating by telephone
20min
STUDENT ACTIVITIES
25min
Chapter 2 Ebook
25min
Introduction
30min
Selling new products or services
20min
Your work area and its impact
20min
Important comments on merchandise
25min
Returned faulty goods
25min
Ways to increase sales using sales promotions
20min
Public relations
20min
STUDENT ACTIVITIES
25min
Chapter 3 Ebook
60min
Introduction
65min
Importance of cash handling in the retail business
66min
Credit
60min
Technology in retailing
30min
Retail security
20min
STUDENT ACTIVITIES
20min
Chapter 4 Ebook
25min
Introduction
25min
The buying process
30min
The buying participants
20min
Factors influencing choice
20min
Display
25min
Laying out a store
25min
Setting Prices
20min
Pricing tactics
20min
Price adjustments
25min
STUDENT ACTIVITIES
25min