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Diploma in Customer Service

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Diploma in Customer Service

By London Academy of Professional Training

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  • 0 User Enrolled
  • £200.00
  • £300.00
  • Course Includes
  • Training by an expert facilitator
  • Small interactive classes
  • Specialized online ebooks
  • End of course assessment by LAPT
  • LAPT Qualification Certificate


What you will learn

  • Deliver Reliable Customer Service
  • Cross Cultural Awareness and International Markets
  • Customer Loyalty – Bring Back Customers
  • The Art of Communicating Effectively
  • Effective Telephone Etiquette
  • Calming Upset Customers
  • Develop Personal Performance
  • An Introduction to Sales and Marketing
  • Customer Service Law and Ethics

Course Content

9 sections • 62 lectures • 26h 46m total length
Chapter 1 Ebook
20min
Introduction
25min
Prepare to deal with your customers
20min
Give consistent service to customers
20min
Going the extra mile
25min
Check customer service delivery
25min
Confidently and positively handle customer complaints
30min
STUDENT ACTIVITIES
20min
Chapter 2 Ebook
20min
Introduction
25min
Typical challenges
25min
STUDENT ACTIVITIES
20min
Chapter 3 Ebook
20min
Introduction
25min
Introduction
25min
Customer loyalty
30min
Build customer confidence
20min
Meeting the ongoing needs and expectations of your customers
20min
Develop the relationship between your customers and your organisation
25min
STUDENT ACTIVITIES
30min