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Advanced Certificate in Customer Service

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Advanced Certificate in Customer Service

By London Academy of Professional Training

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  • 0 User Enrolled
  • 200
  • 300
  • Course Includes
  • Training by an expert facilitator
  • Small interactive classes
  • Specialized online ebooks
  • End of course assessment by LAPT
  • LAPT Qualification Certificate


What you will learn

  • Deliver Reliable Customer Service
  • Cross Cultural Awareness and International Markets
  • Customer Loyalty – Bring Back Customers
  • The Art of Communicating Effectively
  • Effective Telephone Etiquette
  • Calming Upset Customers
  • Develop Personal Performance
  • An Introduction to Sales and Marketing
  • Customer Service Law and Ethics

Course Content

9 sections • 62 lectures •
Chapter 1 Ebook
min
Introduction
min
Prepare to deal with your customers
min
Give consistent service to customers
min
Going the extra mile
min
Check customer service delivery
min
Confidently and positively handle customer complaints
min
STUDENT ACTIVITIES
min
Chapter 2 Ebook
min
Introduction
min
Typical challenges
min
STUDENT ACTIVITIES
min
Chapter 3 Ebook
min
Introduction
min
Introduction
min
Customer loyalty
min
Build customer confidence
min
Meeting the ongoing needs and expectations of your customers
min
Develop the relationship between your customers and your organisation
min
STUDENT ACTIVITIES
min
Chapter 4 Ebook
min
Introduction
min
Establish effective communication with customers
min
Respond appropriately to customers
min
Communicate information to customers
min
STUDENT ACTIVITIES
min