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Advanced Certificate in Customer Service

By London Academy of Professional Training

  • 4.6 Rating
  • (5 Reviews)
  • 0 Students enrolled

What you will learn

  • Deliver Reliable Customer Service
  • Cross Cultural Awareness and International Markets
  • Customer Loyalty – Bring Back Customers
  • The Art of Communicating Effectively
  • Effective Telephone Etiquette
  • Calming Upset Customers
  • Develop Personal Performance
  • An Introduction to Sales and Marketing
  • Customer Service Law and Ethics

Requirements

  • This course is delivered through Virtual Instructor-led Training (VILT). We have the following mode of training for our courses- 1. Instructor-led Training (ILT) 2. virtual instructor-led training (VILT) 3. E-Learning 4. Blended Learning- We offer following type of blended learning options A. ILT + E-Learning B. VILT+ E-Learning C. ILT+VILT+Elearning D. ILT+VILT

Description

This course is offered by LAPT Online Academy. You will be awarded LAPT Qualification based on the score you achieved. You shall also be awarded course completion certificate on completion of this course. The virtual online learning courses are conducted by LAPT Certifed Trainers. All the courses comes with animated ebooks that you can use either on PC or on Mobile. Learners can chat live with our training consultants.

Course Content

Chapter 1 Ebook
min
Introduction
min
Prepare to deal with your customers
min
Give consistent service to customers
min
Going the extra mile
min
Check customer service delivery
min
Confidently and positively handle customer complaints
min
STUDENT ACTIVITIES
min
Chapter 2 Ebook
min
Introduction
min
Typical challenges
min
STUDENT ACTIVITIES
min
Chapter 3 Ebook
min
Introduction
min
Introduction
min
Customer loyalty
min
Build customer confidence
min
Meeting the ongoing needs and expectations of your customers
min
Develop the relationship between your customers and your organisation
min
STUDENT ACTIVITIES
min
Chapter 4 Ebook
min
Introduction
min
Establish effective communication with customers
min
Respond appropriately to customers
min
Communicate information to customers
min
STUDENT ACTIVITIES
min