Total Quality Management Professional — Certification Brochure

Open PDF ⬇ Download PDF ← Back to Profile
London Academy of Professional Training
Certificate
Total Quality Management Professional
REF: MSPC-TQ-01  •  Management Centres  •  Total Quality Management (TQM) Certifications
6Subjects 30Chapters 168Classes 430Total Marks 60%Pass Mark LifetimeValidity
At a Glance
ReferenceMSPC-TQ-01
AwardCertificate
Assessment430 marks — 258 to pass (60%)
PrerequisitesNone
ValidityLifetime
Awarding BodyLAPT — London Academy of Professional Training
Curriculum
1 Principles of Total Quality Management 5 chapters · 30 classes  85 marks
• 1 Foundations of Total Quality Management: Key Concepts and Principles — 6 classes
› 1.1 Define Total Quality Management and Its Importance
› 1.2 Identify the Core Principles of Total Quality Management
› 1.3 Examine the Role of Leadership in Total Quality Management
› 1.4 Analyze Customer Satisfaction and Its Impact on Quality
› 1.5 Explore Continuous Improvement Techniques in TQM
› 1.6 Implement Total Quality Management Strategies in Practice
• 2 Quality Planning and Customer Focus: Aligning Goals — 6 classes
› 2.1 Define Quality Goals through Customer Insights
› 2.2 Analyze Stakeholder Expectations for Quality Planning
› 2.3 Develop a Quality Plan Aligned with Business Objectives
› 2.4 Implement Customer Feedback Mechanisms for Continuous Improvement
› 2.5 Evaluate the Effectiveness of Quality Planning Strategies
› 2.6 Integrate Team Collaboration in Quality Goal Alignment
• 3 Tools and Techniques for Quality Improvement — 6 classes
› 3.1 Identify Key Tools for Quality Improvement
› 3.2 Demonstrate the Use of the PDCA Cycle
› 3.3 Analyze Process Variation with Control Charts
› 3.4 Apply the 5 Whys Technique for Root Cause Analysis
› 3.5 Utilize Fishbone Diagrams for Problem Solving
› 3.6 Assess Quality Improvement Outcomes through Metrics
• 4 Implementing Continuous Improvement: The PDCA Cycle — 6 classes
› 4.1 Understand the PDCA Cycle: Definitions and Concepts
› 4.2 Analyze the Importance of Continuous Improvement in TQM
› 4.3 Define Each Phase of the PDCA Cycle: Plan, Do, Check, Act
› 4.4 Develop a Plan for Implementing the PDCA Cycle in a Team
› 4.5 Evaluate the Results: Techniques for Monitoring and Assessing
› 4.6 Apply Continuous Improvement Strategies: Real-World Case Studies
• 5 Leadership and TQM: Building a Quality Culture — 6 classes
› 5.1 Define the Role of Leadership in TQM Implementation
› 5.2 Identify Key Characteristics of a Quality-Driven Leader
› 5.3 Explore Strategies for Building a Quality Culture in Teams
› 5.4 Analyze Case Studies of Successful TQM Leadership
› 5.5 Develop Action Plans for Enhancing Leadership in Quality Management
› 5.6 Evaluate the Impact of Leadership on Continuous Improvement Initiatives
2 Quality Improvement Tools and Techniques 5 chapters · 30 classes  85 marks
• 1 Fundamentals of Quality Improvement Tools — 6 classes
› 1.1 Define and Explain Key Quality Improvement Concepts
› 1.2 Identify Various Quality Improvement Tools and Their Uses
› 1.3 Analyze the Functionality of Process Mapping Techniques
› 1.4 Apply the PDCA Cycle for Continuous Improvement
› 1.5 Utilize Root Cause Analysis to Enhance Problem Solving
› 1.6 Develop a Quality Improvement Action Plan Using Selected Tools
• 2 Data Collection and Analysis Techniques — 6 classes
› 2.1 Identify Key Data Collection Methods for Quality Improvement
› 2.2 Distinguish Between Qualitative and Quantitative Data
› 2.3 Apply Sampling Techniques to Gather Reliable Data
› 2.4 Utilize Statistical Tools for Data Analysis
› 2.5 Interpret Data Trends and Patterns in Quality Improvement
› 2.6 Create Action Plans Based on Data Analysis Results
• 3 Root Cause Analysis Methodologies — 6 classes
› 3.1 Identify and Define the Problem Using RCA
› 3.2 Explore Common Root Cause Analysis Techniques
› 3.3 Gather and Analyze Data for RCA Effectiveness
› 3.4 Apply the 5 Whys Method for Root Cause Identification
› 3.5 Utilize Fishbone Diagrams to Visualize Causes
› 3.6 Develop an Action Plan Based on RCA Findings
• 4 Process Improvement Tools and Strategies — 6 classes
› 4.1 Identify Key Process Improvement Tools
› 4.2 Analyze Current Processes Using Value Stream Mapping
› 4.3 Implement the Plan-Do-Check-Act (PDCA) Cycle
› 4.4 Utilize Root Cause Analysis Techniques for Problem Solving
› 4.5 Measure Process Performance with Six Sigma Metrics
› 4.6 Develop an Action Plan for Continuous Improvement
• 5 Sustaining Quality Improvement Initiatives — 6 classes
› 5.1 Identify Key Factors for Sustaining Quality Improvement Initiatives
› 5.2 Analyze Stakeholder Roles in Sustaining Quality Improvements
› 5.3 Develop Metrics for Measuring Quality Improvement Success
› 5.4 Implement Continuous Feedback Mechanisms for Quality Initiatives
› 5.5 Create a Culture of Continuous Quality Improvement in Organizations
› 5.6 Evaluate and Adapt Quality Improvement Strategies for Long-term Success
3 Data Analysis for Quality Management 5 chapters · 30 classes  85 marks
• 1 Introduction to Data Analysis in Quality Management — 6 classes
› 1.1 Define Key Concepts of Data Analysis in Quality Management
› 1.2 Identify Data Sources Relevant to Quality Management
› 1.3 Explore Statistical Tools for Data Analysis
› 1.4 Analyze Data Trends to Inform Quality Decisions
› 1.5 Interpret Data Visualizations for Quality Insights
› 1.6 Apply Data Analysis Techniques to Real-World Quality Scenarios
• 2 Collecting and Managing Quality Data — 6 classes
› 2.1 Identify Key Quality Metrics for Data Collection
› 2.2 Explore Tools and Techniques for Data Collection
› 2.3 Develop a Data Collection Plan for Quality Management
› 2.4 Implement Data Collection Methods: Surveys and Observations
› 2.5 Assess Data Accuracy and Reliability in Quality Management
› 2.6 Analyze Collected Data to Drive Quality Improvement
• 3 Statistical Methods for Quality Improvement — 6 classes
› 3.1 Understand the Role of Statistical Methods in Quality Improvement
› 3.2 Identify Key Statistical Concepts for Data Analysis
› 3.3 Apply Descriptive Statistics to Quality Data Sets
› 3.4 Utilize Control Charts to Monitor Process Variation
› 3.5 Implement Hypothesis Testing for Quality Decision Making
› 3.6 Evaluate Statistical Sampling Methods for Quality Assurance
• 4 Data Visualization Techniques for Quality Insights — 6 classes
› 4.1 Identify Key Data Points for Quality Insights
› 4.2 Explore Different Types of Data Visualizations
› 4.3 Design Effective Charts for Quality Management
› 4.4 Utilize Software Tools for Data Visualization
› 4.5 Interpret Visualization Outputs for Decision Making
› 4.6 Present Data Findings to Stakeholders Effectively
• 5 Advanced Analytical Tools for Quality Management — 6 classes
› 5.1 Explore Statistical Process Control Techniques
› 5.2 Analyze Variation with Control Charts
› 5.3 Apply Six Sigma Methods to Improve Quality
› 5.4 Utilize Root Cause Analysis for Problem Solving
› 5.5 Implement Failure Mode and Effects Analysis (FMEA)
› 5.6 Develop Action Plans Based on Data Insights
4 Leading Quality Initiatives 5 chapters · 30 classes  65 marks
• 1 Understanding Total Quality Management Principles — 6 classes
› 1.1 Define Total Quality Management and Its Core Concepts
› 1.2 Identify Key Principles of TQM: Customer Focus and Continuous Improvement
› 1.3 Explore the Role of Leadership in Driving Quality Initiatives
› 1.4 Analyze the Impact of Employee Involvement on Quality Outcomes
› 1.5 Examine Tools and Techniques for Implementing TQM Practices
› 1.6 Develop a TQM Action Plan for Your Organization
• 2 The Role of Leadership in Quality Initiatives — 6 classes
› 2.1 Define Leadership's Impact on Quality Initiatives
› 2.2 Identify Key Leadership Traits for Quality Management
› 2.3 Analyze Effective Leadership Styles in Quality Initiatives
› 2.4 Develop a Vision for Quality Leadership
› 2.5 Implement Strategies for Engaging Teams in Quality Practices
› 2.6 Assess Leadership's Role in Sustaining Quality Improvement
• 3 Developing Effective Quality Teams — 6 classes
› 3.1 Identify Key Roles in Quality Teams
› 3.2 Foster Collaborative Communication Strategies
› 3.3 Establish Clear Quality Goals and Objectives
› 3.4 Implement Tools for Effective Team Processes
› 3.5 Measure Team Performance and Continuous Improvement
› 3.6 Facilitate Team-Building Exercises for Quality Leadership
• 4 Tools and Techniques for Leading Quality Improvements — 6 classes
› 4.1 Identify Key Quality Improvement Tools
› 4.2 Analyze the Role of Data in Quality Management
› 4.3 Apply Root Cause Analysis Techniques
› 4.4 Implement Process Mapping for Quality Enhancement
› 4.5 Leverage Total Quality Management Principles
› 4.6 Evaluate Quality Improvement Outcomes and Strategies
• 5 Measuring and Sustaining Quality Success — 6 classes
› 5.1 Define Key Performance Indicators for Quality Measurement
› 5.2 Analyze Current Quality Metrics and Trends
› 5.3 Implement Data Collection Techniques for Quality Assessment
› 5.4 Evaluate Quality Improvement Initiatives and Their Impact
› 5.5 Develop Strategies for Sustaining Quality Improvements
› 5.6 Create an Action Plan for Embedding Quality Culture
5 Strategic Quality Management 5 chapters · 30 classes  65 marks
• 1 Understanding the Principles of Strategic Quality Management — 6 classes
› 1.1 Examine the Key Concepts of Strategic Quality Management
› 1.2 Identify the Importance of Quality in Organizational Strategy
› 1.3 Analyze Various Models of Strategic Quality Management
› 1.4 Explore the Role of Leadership in Quality Management
› 1.5 Develop a Quality Improvement Framework for Strategic Goals
› 1.6 Implement a Continuous Improvement Process in Quality Management
• 2 Quality Management Frameworks and Models — 6 classes
› 2.1 Define Key Concepts in Quality Management Frameworks
› 2.2 Explore Historical Development of Quality Management Models
› 2.3 Compare and Contrast Major Quality Management Frameworks
› 2.4 Analyze the Role of Leadership in Quality Management
› 2.5 Implement Quality Management Techniques in Real-Life Scenarios
› 2.6 Evaluate the Impact of Quality Management Models on Organizational Performance
• 3 Aligning Quality Management with Organisational Strategy — 6 classes
› 3.1 Define Strategic Quality Management and Its Importance
› 3.2 Identify Key Components of Organisational Strategy
› 3.3 Explore the Relationship Between Quality Management and Organisational Goals
› 3.4 Assess Current Quality Management Practices Against Strategic Objectives
› 3.5 Develop a Framework for Integrating Quality Management with Strategy
› 3.6 Create an Action Plan for Implementing Quality Management Alignment
• 4 Data-Driven Decision Making in Quality Management — 6 classes
› 4.1 Understanding the Role of Data in Strategic Quality Management
› 4.2 Identifying Key Performance Indicators for Quality Metrics
› 4.3 Collecting and Analyzing Data for Quality Improvement
› 4.4 Implementing Data Visualization Techniques for Quality Insights
› 4.5 Making Informed Decisions Based on Data Analysis
› 4.6 Evaluating the Impact of Data-Driven Decisions on Quality Outcomes
• 5 Leading Change in Quality Management Initiatives — 6 classes
› 5.1 Identify Organizational Drivers for Change in Quality Management
› 5.2 Analyze Stakeholder Engagement Strategies for Effective Change
› 5.3 Develop a Vision and Strategy for Quality Management Transformation
› 5.4 Create a Communication Plan to Support Quality Change Initiatives
› 5.5 Implement Training Programs to Enhance Quality Management Skills
› 5.6 Evaluate the Impact of Quality Management Changes on Performance
6 Project Management in Quality Settings 5 chapters · 18 classes  45 marks
• 1 Understanding Project Management Basics in Quality Settings — 6 classes
› 1.1 Define Project Management in Quality Settings
› 1.2 Identify Key Components of Quality Management Projects
› 1.3 Explore the Project Lifecycle in Quality Management
› 1.4 Analyze Stakeholder Roles and Responsibilities
› 1.5 Examine Tools and Techniques for Project Quality Management
› 1.6 Apply Project Management Concepts to Quality Improvement Initiatives
• 2 Integrating Total Quality Management with Project Management Practices — 6 classes
› 2.1 Explore the Principles of Total Quality Management
› 2.2 Identify Key Project Management Practices for Quality Integration
› 2.3 Analyze the Synergies Between TQM and Project Management
› 2.4 Develop Strategies for Implementing TQM in Project Management
› 2.5 Evaluate Case Studies of Successful TQM-Driven Projects
› 2.6 Create a Quality Improvement Plan within a Project Framework
• 3 Tools and Techniques for Quality-Oriented Project Planning — 6 classes
› 3.1 Identify Key Quality Metrics for Project Success
› 3.2 Analyze Stakeholder Requirements Using Quality Tools
› 3.3 Develop a Project Quality Plan Based on Best Practices
› 3.4 Implement Risk Management Techniques in Quality Planning
› 3.5 Utilize Quality Improvement Frameworks in Project Design
› 3.6 Evaluate Project Outcomes with Quality Assessment Tools
• 4 Managing Project Risks in Quality Contexts
• 5 Evaluating and Sustaining Quality in Project Outcomes
LAPT — 85 Great Portland Street, W1W 7LT, London, United Kingdom
info@lapt.org  •  +44 7513 283044  •  lapt.org		 UKPRN 10067351  •  Company 4984798
Curriculum current at the date of issue.