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Certificate in Front Office Operations and Administration-LAPTHM001

By London Academy of Professional Training

  • 4.6 Rating
  • (5 Reviews)
  • 224 Learners enrolled
  • 120
  • Course Includes
  • Examination Cost
  • Assessment Cost
  • Item 3


What you will learn

  • Demonstrate knowledge of the key functional areas of front office
  • Describe the activities and function of the cashiers, reception, and reservations departments
  • Analyze guest accounting methods
  • Review the utilization of reports, yield management and statistics and within the front office operation
  • Explain the significance of security and safety within rooms division containing key legislation for reception operati...
  • Describe the main features of the communication services accessible to guests
  • Explain the function front office plays in in selling hotel facilities and services

Requirements

  • The learner should be motivated and ready to work hard. Learner should be able to read and write in English.Local trainers can teach the courses in local language but the ebook content is available only in English

Description

This course introduces learners to the methods and systems needed for Front Office Operations & Administration. It offers an outline of the supervisory aspects and functions of the front office department. Scholars will develop skills and knowledge in departmental techniques as well as comprehending the main regulation

 

LAPT Professional Pathways

This certification is part of a series that awards a Diploma in Hotel Management. The examinations are as follows

https://home.pearsonvue.com/lapt

 

Core Exams

LAPTHK001 Advanced Certificate in Housekeeping Management
LAPTHM001 Certificate in Front Office Operations and Administration
LAPTMH001 Advanced Certificate in Hospitality Marketing
LAPTPM001 Advanced Certificate in F&B Production Management
LAPTSM001 Advanced Certificate in F&B Service Management

Course Content

Chapter 1 Ebook
min
Roles
min
Guest Requirements
min
Chapter 2 Ebook
min
Guest accounting
min
Payment methods
min
Chapter 3 Ebook
min
Importance of Guest security
min
Importance of Hotel security
min
Chapter 4 Ebook
min
Control of Computerized systems
min
Forecasts and Statistics
min
Revenue and Occupancy reports
min
Role of Night Audits
min
Chapter 5 Ebook
min
Management of Staff
min
Development
min
Chapter 6 Ebook
min
How to handle Inquiries
min
How to handle Booking forms
min
The black list
min
Alternatives provisions
min
Maintaining the reservations diary
min
Understanding Records of room availability
min
Understanding Computerized booking
min
Chapter 7 Ebook
min
Managing Guest Registration and arrival
min
Managing Guest residence
min
Managing Checking-outs
min
Chapter 8 Ebook
min
Understanding of Inclusive/non-inclusive rates
min
Cost & Market based pricing
min
Chapter 9 Ebook
min
Why Yield management is important
min
Guest Statistics
min
Chapter 10 Ebook
min
Taking responsibility
min
Handling guest dissatisfaction
min
Behavior
min
Chapter 11 Ebook
min
Increasing occupancies
min
Increasing average room rates
min
Chapter 12 Ebook

Chapter 12 Ebook

min
Promotion- (targeting the client)
min
Transitional agencies – (targeting the customer)
min
Marketing
min
Practice Exam 1
min
Practice Exams
min

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About Us

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About Us

LAPT is the only examination body in hospitality industry certifying professionals in 189 countries on Pearson VUE. After a long 20 years of hard work, LAPT has gained recognition of its qualification from employers globally. We have helped almost million-plus professionals achieve their goals. To get certified by LAPT contact your nearest Pearson VUE testing centre.

We have 100+ LAPT City franchise with 500+ accredited training partners globally.

Credentials of LAPT

1. 20 Years/British Company
2. Listed with UKPRN: 10067351, visit https://www.ukrlp.co.uk/
3. LAPT Exams in 189 Countries on Pearson VUE Testing Centres
4. Official content developer with various government bodies.
5. Member of ATP- visit- https://www.testpublishers.org/our-members
6. Global Franchise and accredited training partners.
7. Book publishers, content developers, videos and ebook developers

 

Learners Feedback

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