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Diploma in Front Office Operations and Administration

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  • 6 User Enrolled

Diploma in Front Office Operations and Administration

By VHoteliers

  • No Rating
  • (0 Reviews)
  • 6 User Enrolled
  • £200.00
  • £300.00
30-Day Money-Back Guarantee
  • Course Includes
  • Training by an expert facilitator
  • Small interactive classes
  • Specialized online ebooks
  • End of course assessment by LAPT
  • LAPT Qualification Certificate


What you will learn

  • Demonstrate knowledge of the key functional areas of front office
  • Describe the activities and function of the cashiers, reception, and reservations departments
  • Analyze guest accounting methods
  • Review the utilization of reports, yield management and statistics and within the front office operation
  • Explain the significance of security and safety within rooms division containing key legislation for reception operati...
  • Describe the main features of the communication services accessible to guests
  • Explain the function front office plays in in selling hotel facilities and services

Course Content

13 sections • 70 lectures • 29h 06m total length
Video Class 3

Video Class 3

20min
Video Class 4
20min
Video class 6

Video 6

25min
Video Class 7

Video Class 7

30min
Video Class 9

Video Class 9

20min
Video Class 9

Video Class 9

25min
Video Class 11

Video Class 11

20min
Video Class 12

Video Class 12

20min
Chapter 1 Ebook
60min
Chapter 2 Ebook
66min
Guest accounting
20min
Payment methods
20min
Chapter 3 Ebook
60min
Importance of Guest security
25min
Chapter 4 Ebook
30min
Control of Computerized systems
20min
Revenue and Occupancy reports
25min
Role of Night Audits
25min