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Essential Skills of Customer Service

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Essential Skills of Customer Service

By London Academy of Professional Training

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  • 0 User Enrolled
  • £300.00
  • £400.00
  • Course Includes
  • Training by an expert facilitator
  • Small interactive classes
  • Specialized online ebooks
  • End of course assessment by LAPT
  • LAPT Qualification Certificate


Course Content

17 sections • 66 lectures • 28h 26m total length
Chapter 2 Ebook
25min
What is Customer Service?
20min
Who Are Your Customers?
20min
Meeting Expectations
25min
Chapter 3 Ebook
25min
Pre-Assignment Review
30min
Making Connections
20min