logo

Essential Skills of Customer Service

  • No Rating
  • (0 Reviews)
  • 0 User Enrolled

Essential Skills of Customer Service

By London Academy of Professional Training

  • No Rating
  • (0 Reviews)
  • 0 User Enrolled
  • 300
  • 400
  • Course Includes
  • Training by an expert facilitator
  • Small interactive classes
  • Specialized online ebooks
  • End of course assessment by LAPT
  • LAPT Qualification Certificate


Course Content

17 sections • 66 lectures •
Chapter 2 Ebook
min
What is Customer Service?
min
Who Are Your Customers?
min
Meeting Expectations
min
Chapter 3 Ebook
min
Pre-Assignment Review
min
Making Connections
min
Chapter 4 Ebook
min
Chapter 4 Ebook
min
Creating a Personal Values Statement
min
Identifying and Setting Goals
min
What is a SMART Goal?
min
How to Create a SMART Goal Statement
min
Making Connections
min