Essential Skills of Customer Service

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Essential Skills of Customer Service

By London Academy of Professional Training

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Background

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Course Includes
Training by an expert facilitator
Small interactive classes
Specialized online ebooks
End of course assessment by LAPT
LAPT Qualification Certificate

Course Content

17 sections • 66 lectures •

	Chapter 2 Ebook		min
	What is Customer Service?		min
	Who Are Your Customers?		min
	Meeting Expectations		min

	Chapter 3 Ebook		min
	Pre-Assignment Review		min
	Making Connections		min

	Chapter 4 Ebook		min
	Chapter 4 Ebook		min
	Creating a Personal Values Statement		min
	Identifying and Setting Goals		min
	What is a SMART Goal?		min
	How to Create a SMART Goal Statement		min
	Making Connections		min