Customer Service
Professional Certifications

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What is Customer Service?

Customer Service is a specialist domain within Footwear & Accessories Outlets, covering the professional knowledge, frameworks and applied skills demanded by today's practitioners. LAPT certifications in this area are built to international standards and supported by a complete set of published learning materials.

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Why Get LAPT Certified?

Each LAPT certification is backed by a complete professional library:

• Published study book — print & digital editions, ISBN listed
• Instructor guide with full table of contents and chapter content
• Chapter presentation slides for classroom or self-study
• Practice examination aligned to certification objectives
• Online LMS access — read, study and track progress
• Certification brochure with full programme details