Code-236 Diploma in AC Technician

01

Customer Service in Technical Support

5 chapters • 60 marks • 15h

Developing communication skills for effective customer interaction.

1 Understanding Customer Needs 6 classes

1.1 Identifying Customer Needs: The Foundation of Excellent Service

1.2 Active Listening Techniques for Understanding Customer Issues

1.3 Analyzing Customer Feedback: Turning Insights into Action

1.4 Creating Customer Personas: Tailoring Support to User Types

1.5 Communicating Solutions Effectively: Bridging the Gap

1.6 Role-Playing Scenarios: Practicing Customer Interaction Skills

2 Effective Communication Skills 6 classes

2.1 Understanding the Importance of Effective Communication in Technical Support

2.2 Active Listening Techniques for Customer Interactions

2.3 Building Rapport with Customers through Empathy

2.4 Clear and Concise Communication: How to Avoid Jargon

2.5 Handling Difficult Conversations with Confidence

2.6 Utilizing Feedback for Continuous Improvement in Communication Skills

3 Problem-Solving Techniques 6 classes

3.1 Identifying Customer Needs: Active Listening Techniques

3.2 Analyzing Technical Issues: Step-by-Step Troubleshooting

3.3 Effective Communication: Articulating Solutions Clearly

3.4 Utilizing Resources: Leveraging Knowledge Bases and FAQs

3.5 Collaborative Problem Solving: Engaging with Team Members

3.6 Feedback Loops: Learning from Customer Interactions

4 Managing Difficult Situations 6 classes

4.1 Understanding Customer Emotions in Technical Support

4.2 Active Listening Techniques for Difficult Conversations

4.3 De-escalation Strategies for High-Stress Situations

4.4 Problem-Solving Approaches for Technical Issues

4.5 Communicating Solutions Effectively to Customers

4.6 Role-Playing Difficult Scenarios in Customer Service

5 Building Long-Term Customer Relationships 6 classes

5.1 Understanding Customer Needs and Expectations

5.2 Building Trust Through Effective Communication

5.3 Utilizing Feedback to Enhance Customer Experience

5.4 Techniques for Personalizing Customer Interactions

5.5 Strategies for Maintaining Long-Term Engagement

5.6 Measuring Success in Customer Relationship Management

02

Diagnostic Techniques

5 chapters • 60 marks • 15h

Utilising tools and techniques for diagnosing HVAC system issues.

1 Fundamentals of Air Conditioning Systems 6 classes

1.1 Introduction to Air Conditioning Principles

1.2 Understanding Refrigeration Cycles in AC Systems

1.3 Identifying Components of Air Conditioning Systems

1.4 Exploring Common Diagnostic Tools and Techniques

1.5 Performing Basic Troubleshooting on AC Units

1.6 Evaluating System Performance and Efficiency

2 Common Diagnostic Tools and Equipment 6 classes

2.1 Introduction to Diagnostic Tools: Understanding Their Importance

2.2 Multimeters: Measuring Voltage, Current, and Resistance

2.3 Pressure Gauges: Assessing System Performance

2.4 Refrigerant Leak Detectors: Identifying Common Issues

2.5 Thermometers: Monitoring Temperature for Optimal Performance

2.6 Using Diagnostic Software: Analyzing System Data Effectively

3 Identifying and Troubleshooting Electrical Issues 6 classes

3.1 Introduction to Electrical Fundamentals: Understanding Circuits and Components

3.2 Safety First: Essential Precautions for Electrical Troubleshooting

3.3 Diagnostic Tools: Using Multimeters and Clamp Meters Effectively

3.4 Common Electrical Issues: Identifying Symptoms and Causes

3.5 Step-by-Step Troubleshooting: A Systematic Approach to Problem Solving

3.6 Real-World Scenarios: Applying Diagnostic Techniques to Case Studies

4 Refrigerant Management and Leak Detection 6 classes

4.1 Understanding Refrigerants: Types and Properties

4.2 The Importance of Refrigerant Management in HVAC Systems

4.3 Identifying Common Refrigerant Leaks: Signs and Symptoms

4.4 Tools and Techniques for Effective Leak Detection

4.5 Implementing a Refrigerant Management Plan: Best Practices

4.6 Case Studies: Analyzing Real-World Refrigerant Leak Scenarios

5 Advanced Fault Diagnosis Techniques 6 classes

5.1 Introduction to Advanced Fault Diagnosis: Techniques and Tools

5.2 Understanding Electrical Faults: Measurement and Analysis

5.3 Diagnosing Refrigerant Issues: Pressure and Temperature Analysis

5.4 Identifying Mechanical Failures: Sound and Vibration Techniques

5.5 Using Software for Fault Diagnosis: Data Logging and Interpretation

5.6 Case Studies in Fault Diagnosis: Real-World Applications and Solutions

03

Fundamentals of Air Conditioning

5 chapters • 60 marks • 20h

Introduction to basic concepts and principles of air conditioning.

1 Principles of Thermodynamics 6 classes

1.1 Introduction to Thermodynamics: Understanding the Basics

1.2 The Laws of Thermodynamics: Exploring the First Law

1.3 The Second Law of Thermodynamics: Concepts and Applications

1.4 Heat Transfer Mechanisms: Conduction, Convection, and Radiation

1.5 Thermodynamic Cycles: Analyzing Refrigeration and Heat Pumps

1.6 Practical Applications of Thermodynamics in Air Conditioning Systems

2 Refrigeration Cycle Mechanics 6 classes

2.1 Understanding the Refrigeration Cycle: An Overview

2.2 The Role of Refrigerants: Properties and Types

2.3 Components of the Refrigeration Cycle: Functions and Interactions

2.4 Exploring Heat Transfer: Sensible and Latent Heat in Refrigeration

2.5 Practical Application: Assembling a Refrigeration System

2.6 Troubleshooting Common Refrigeration Cycle Issues

3 Heat Transfer Methods 6 classes

3.1 Understanding Conduction: The Direct Transfer of Heat

3.2 Exploring Convection: Heat Transfer Through Fluids

3.3 The Role of Radiation in Heat Transfer: An Overview

3.4 Practical Applications of Conduction in Air Conditioning Systems

3.5 Utilizing Convection for Efficient Cooling Techniques

3.6 Implementing Radiative Heat Transfer in HVAC Design

4 Air Distribution Systems 6 classes

4.1 Introduction to Air Distribution Systems: Understanding the Basics

4.2 Components of Air Distribution: Identifying Key Elements

4.3 Duct Design Principles: Applying Best Practices

4.4 Types of Air Distribution Systems: Exploring Options

4.5 Airflow Measurement Techniques: Practical Applications

4.6 Troubleshooting Air Distribution Issues: Hands-On Solutions

5 Advanced Control Systems in HVAC 6 classes

5.1 Understanding Advanced Control Systems in HVAC: An Introduction

5.2 Exploring Sensors and Actuators in HVAC Control Systems

5.3 Programming Logic Controllers (PLCs) for HVAC Applications

5.4 Integrating Building Management Systems (BMS) with HVAC Controls

5.5 Troubleshooting Advanced HVAC Control Systems: Techniques and Tools

5.6 Future Trends in HVAC Control Systems: Smart Technology Integration

04

Installation Techniques

5 chapters • 80 marks • 30h

Skills for installing various types of air conditioning systems.

1 Fundamentals of Air Conditioning Systems 6 classes

1.1 Introduction to Air Conditioning Principles: Understanding the Basics

1.2 Components of Air Conditioning Systems: Identifying Key Elements

1.3 Refrigeration Cycle: Exploring the Process of Heat Transfer

1.4 Types of Air Conditioning Systems: Comparing Different Solutions

1.5 Installation Techniques for Air Conditioning Units: Step-by-Step Guide

1.6 Troubleshooting Common Issues in Air Conditioning Systems: Practical Approaches

2 Tools and Equipment for Installation 6 classes

2.1 Introduction to Installation Tools: Identifying the Essentials

2.2 Safety First: Proper Handling of Installation Equipment

2.3 Measuring Up: Using Measurement Tools for Accurate Installations

2.4 Powering Up: Understanding Electrical Tools for Installation

2.5 Fitting and Fastening: Mastering Hand Tools for Efficient Assembly

2.6 Maintenance Matters: Caring for Your Installation Tools and Equipment

3 Site Assessment and Preparation 6 classes

3.1 Understanding Site Assessment: Key Factors to Consider

3.2 Conducting a Site Survey: Tools and Techniques

3.3 Evaluating Environmental Impact: Compliance and Best Practices

3.4 Preparing the Site: Safety Protocols and Procedures

3.5 Groundwork Essentials: Soil Types and Their Implications

3.6 Finalizing Site Preparation: Checklist for Installation Readiness

4 Installation Procedures for Split Systems 6 classes

4.1 Understanding Split System Components and Their Functions

4.2 Preparing the Installation Site for Split Systems

4.3 Step-by-Step Guide to Mounting the Indoor Unit

4.4 Installing the Outdoor Unit: Best Practices

4.5 Connecting Refrigerant Lines and Electrical Wiring

4.6 Testing and Commissioning the Split System Installation

5 Advanced Troubleshooting and Maintenance Techniques 6 classes

5.1 Identifying Common AC System Issues: A Diagnostic Approach

5.2 Utilizing Tools for Effective Troubleshooting: Hands-On Techniques

5.3 Implementing Preventive Maintenance Strategies for AC Systems

5.4 Analyzing System Performance Data: Making Informed Decisions

5.5 Repairing Common AC Failures: Step-by-Step Procedures

5.6 Documenting Maintenance and Troubleshooting Outcomes: Best Practices

05

Maintenance and Repair

5 chapters • 80 marks • 25h

Methods for effective maintenance and troubleshooting of HVAC systems.

1 Fundamentals of Air Conditioning Systems 6 classes

1.1 Introduction to Air Conditioning Systems: Understanding the Basics

1.2 Components of Air Conditioning Systems: Identification and Function

1.3 Refrigeration Cycle: Exploring the Principles of Cooling

1.4 Common Issues in Air Conditioning Systems: Diagnosis Techniques

1.5 Maintenance Practices for Air Conditioning Systems: Best Approaches

1.6 Troubleshooting Air Conditioning Systems: Hands-On Application

2 Electrical Systems in AC Units 6 classes

2.1 Understanding AC Electrical Systems: Components and Functionality

2.2 Safety Protocols in Handling AC Electrical Systems

2.3 Troubleshooting Electrical Issues in AC Units

2.4 Wiring Diagrams: Interpreting and Applying Knowledge

2.5 Practical Application: Replacing Faulty Electrical Components

2.6 Testing and Measuring Electrical Parameters in AC Units

3 Refrigerants and Environmental Considerations 6 classes

3.1 Understanding Refrigerants: Types and Properties

3.2 The Role of Refrigerants in HVAC Systems

3.3 Environmental Impact of Refrigerants: An Overview

3.4 Regulations and Standards for Refrigerant Use

3.5 Best Practices for Refrigerant Handling and Disposal

3.6 Innovations in Refrigerant Technology: Future Trends

4 Preventive Maintenance Techniques 6 classes

4.1 Understanding Preventive Maintenance: Key Concepts and Importance

4.2 Tools and Equipment for Effective Preventive Maintenance

4.3 Developing a Preventive Maintenance Schedule: Best Practices

4.4 Conducting a Visual Inspection: Techniques and Checklist

4.5 Documenting Maintenance Activities: Importance and Methods

4.6 Troubleshooting Common Issues: Applying Preventive Maintenance Techniques

5 Advanced Troubleshooting and Repair Strategies 6 classes

5.1 Diagnosing Common AC System Failures

5.2 Utilizing Diagnostic Tools for Efficient Troubleshooting

5.3 Implementing Systematic Repair Techniques

5.4 Evaluating Electrical Components in AC Units

5.5 Conducting Performance Testing Post-Repair

5.6 Developing a Maintenance Plan for Long-Term Reliability

06

Safety and Regulations

5 chapters • 60 marks • 15h

Understanding safety standards and legal requirements in the industry.

1 Understanding HVAC Safety Standards 6 classes

1.1 Introduction to HVAC Safety Standards: Importance and Overview

1.2 Identifying Key HVAC Safety Regulations: A Practical Guide

1.3 Understanding Personal Protective Equipment (PPE) in HVAC Work

1.4 Safe Handling of Refrigerants: Procedures and Regulations

1.5 Conducting Risk Assessments in HVAC Installations

1.6 Emergency Protocols and Reporting Incidents in HVAC Operations

2 Personal Protective Equipment (PPE) in AC Maintenance 6 classes

2.1 Introduction to Personal Protective Equipment (PPE) in AC Maintenance

2.2 Identifying the Types of PPE Used in AC Maintenance

2.3 Understanding the Importance of PPE in Preventing Accidents

2.4 Proper Usage and Maintenance of PPE for AC Technicians

2.5 Conducting a PPE Risk Assessment in AC Maintenance Tasks

2.6 Practical Application: Donning and Doffing PPE Correctly

3 Electrical Safety Protocols for AC Systems 6 classes

3.1 Understanding Electrical Hazards in AC Systems

3.2 Identifying Personal Protective Equipment (PPE) for AC Work

3.3 Implementing Lockout/Tagout Procedures in AC Maintenance

3.4 Safe Handling and Storage of Electrical Tools

3.5 Conducting Risk Assessments for AC Installation Sites

3.6 Responding to Electrical Emergencies in AC Systems

4 Refrigerant Handling Regulations 6 classes

4.1 Understanding Refrigerant Types and Their Impact on Safety

4.2 Navigating the Legal Framework of Refrigerant Handling

4.3 Identifying and Mitigating Refrigerant Leak Risks

4.4 Proper Personal Protective Equipment (PPE) for Refrigerant Handling

4.5 Safe Refrigerant Recovery Techniques and Equipment Use

4.6 Emergency Procedures for Refrigerant Spills and Leaks

5 Emergency Procedures and Risk Assessment 6 classes

5.1 Understanding Emergency Procedures: A Step-by-Step Guide

5.2 Identifying Risks: Conducting a Workplace Risk Assessment

5.3 Emergency Response Protocols: What to Do in a Crisis

5.4 Creating an Emergency Action Plan: Essential Components

5.5 Role-Playing Scenarios: Practicing Emergency Responses

5.6 Evaluating and Improving Safety Protocols: Lessons Learned

Code-236 Diploma in AC Technician

About This Certification

Course Curriculum

Enrol through an accredited centre

Send Us An Enquiry

Code-236 Diploma in AC Technician

About This Certification

Course Curriculum

Enrol through an accredited centre

Send Us An Enquiry

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