Code-457 Certificate in Professional English- Beginners (CEFR Level 1)

01

Basic English Grammar

5 chapters • 80 marks • 10h

Develops understanding of fundamental grammatical structures.

1 Understanding Parts of Speech 6 classes

1.1 Introduction to Nouns: Identifying People, Places, and Things

1.2 Exploring Verbs: Action Words in Everyday Life

1.3 Understanding Adjectives: Describing Nouns Effectively

1.4 Learning Adverbs: Modifying Verbs and Adjectives

1.5 Connecting Words: The Role of Conjunctions in Sentences

1.6 Using Prepositions: Indicating Relationships in Time and Space

2 Constructing Simple Sentences 6 classes

2.1 Understanding Sentence Structure: The Building Blocks of Simple Sentences

2.2 Identifying Subjects and Predicates in Simple Sentences

2.3 Using Nouns and Verbs to Create Meaningful Sentences

2.4 Expanding Simple Sentences with Adjectives and Adverbs

2.5 Practicing Sentence Construction: From Ideas to Written Sentences

2.6 Reviewing and Sharing: Presenting Our Simple Sentences

3 Using Articles and Determiners 6 classes

3.1 Understanding Articles: A vs. An

3.2 The Definite Article: Using 'The'

3.3 Indefinite Articles in Context: Examples and Exercises

3.4 Determiners Overview: What Are They?

3.5 Choosing the Right Determiner: Practice Scenarios

3.6 Review and Application: Articles and Determiners in Writing

4 Forming Questions and Negatives 6 classes

4.1 Understanding Question Structures: Who, What, Where?

4.2 Forming Yes/No Questions: The Basics

4.3 Creating Wh- Questions: How, When, Why?

4.4 Making Negatives: Understanding 'Not' and 'No'

4.5 Practicing Questions and Negatives in Conversations

4.6 Role-Playing: Asking Questions and Making Negatives in Context

5 Introduction to Tenses 6 classes

5.1 Understanding Present Simple Tense

5.2 Exploring Present Continuous Tense

5.3 Introduction to Past Simple Tense

5.4 Learning Past Continuous Tense

5.5 Discovering Future Simple Tense

5.6 Applying Tenses in Everyday Conversations

02

Conversational Skills

5 chapters • 80 marks • 10h

Improves spoken English for everyday interactions.

1 Building Basic Vocabulary 6 classes

1.1 Everyday Objects: Naming and Describing Common Items

1.2 Greetings and Farewells: Starting and Ending Conversations

1.3 Asking Questions: Formulating Basic Inquiries

1.4 Expressing Likes and Dislikes: Sharing Personal Preferences

1.5 Numbers and Time: Discussing Schedules and Quantities

1.6 Food and Drink: Ordering in a Café or Restaurant

2 Understanding Simple Sentences 6 classes

2.1 Identifying Simple Sentences: The Building Blocks of Communication

2.2 Constructing Simple Sentences: From Ideas to Words

2.3 Using Simple Sentences in Everyday Conversations

2.4 Practicing Simple Sentences: Role-Playing Scenarios

2.5 Enhancing Clarity: Avoiding Common Mistakes in Simple Sentences

2.6 Assessing Understanding: Simple Sentences in Contextual Exercises

3 Asking and Answering Questions 6 classes

3.1 Understanding Question Types: Open vs Closed

3.2 Formulating Effective Questions

3.3 Practicing Active Listening Skills

3.4 Responding to Questions with Confidence

3.5 Role-Playing: Asking and Answering in Real Scenarios

3.6 Reflecting on Conversations: Feedback and Improvement

4 Engaging in Small Talk 6 classes

4.1 Breaking the Ice: Approaching Small Talk

4.2 Topics that Spark Interest: Finding Common Ground

4.3 Active Listening: Responding in Small Talk

4.4 Non-Verbal Cues: Enhancing Your Small Talk

4.5 Practicing Small Talk in Pairs: Role-Playing Scenarios

4.6 Reflecting on Conversations: Learning from Small Talk Experiences

5 Practicing Active Listening 6 classes

5.1 Understanding Active Listening: The Basics

5.2 The Importance of Non-Verbal Cues in Conversations

5.3 Practicing Reflective Listening Techniques

5.4 Engaging with Questions: How to Keep the Conversation Flowing

5.5 Role-Playing Active Listening Scenarios

5.6 Self-Assessment: Evaluating Your Listening Skills

03

Customer Service Scenarios

5 chapters • 40 marks • 10h

Practices responding to common customer service situations.

1 Understanding Customer Needs 6 classes

1.1 Identifying Customer Needs Through Active Listening

1.2 Understanding Different Customer Types and Their Expectations

1.3 Using Open-Ended Questions to Uncover Customer Desires

1.4 Analyzing Customer Feedback for Service Improvement

1.5 Role-Playing: Responding to Customer Needs Effectively

1.6 Creating Action Plans Based on Customer Insights

2 Effective Communication Skills 6 classes

2.1 Understanding the Basics of Effective Communication

2.2 Active Listening Techniques for Customer Interactions

2.3 Using Positive Language in Customer Service

2.4 Non-Verbal Communication: Body Language in Customer Interactions

2.5 Handling Difficult Conversations with Customers

2.6 Building Rapport with Customers through Effective Communication

3 Handling Customer Complaints 6 classes

3.1 Understanding Customer Complaints: The Basics

3.2 Active Listening Techniques for Customer Interactions

3.3 Identifying the Root Cause of Complaints

3.4 Responding Effectively to Customer Concerns

3.5 Turning Complaints into Opportunities for Improvement

3.6 Role-Playing: Handling Difficult Customer Situations

4 Building Customer Relationships 6 classes

4.1 Understanding Customer Needs

4.2 Effective Communication Techniques

4.3 Building Trust with Customers

4.4 Handling Customer Complaints

4.5 Creating Positive Customer Experiences

4.6 Following Up for Long-Term Relationships

5 Advanced Problem Solving in Customer Service 6 classes

5.1 Identifying Customer Needs: Active Listening Techniques

5.2 Handling Difficult Situations: De-escalation Strategies

5.3 Effective Communication: Clarity and Empathy in Responses

5.4 Problem-Solving Frameworks: Steps to Resolution

5.5 Role-Playing Scenarios: Practicing Real-Life Challenges

5.6 Building Customer Loyalty: Follow-Up and Feedback Techniques

04

Hospitality Vocabulary

5 chapters • 80 marks • 10h

Enhances vocabulary specific to the hospitality industry.

1 Essential Hospitality Terms 6 classes

1.1 Introduction to Hospitality: Key Terms and Concepts

1.2 Understanding Customer Service Vocabulary

1.3 Exploring Food and Beverage Terminology

1.4 Familiarizing with Accommodation Language

1.5 Navigating Hospitality Industry Roles and Responsibilities

1.6 Practicing Essential Hospitality Phrases in Context

2 Customer Service Language 6 classes

2.1 Greeting Customers Effectively

2.2 Using Polite Language in Customer Interactions

2.3 Handling Customer Complaints with Confidence

2.4 Asking for Customer Feedback

2.5 Providing Clear Information about Services

2.6 Closing Conversations with Professionalism

3 Food and Beverage Vocabulary 6 classes

3.1 Understanding Food Categories: Fruits and Vegetables

3.2 Exploring Beverages: Types and Their Uses

3.3 Describing Cooking Methods: Techniques and Terminology

3.4 Identifying Common Ingredients: Spices and Seasonings

3.5 Menu Language: How to Describe Dishes Effectively

3.6 Customer Interactions: Taking Food and Beverage Orders

4 Accommodation Terminology 6 classes

4.1 Understanding Accommodation Types: Hotels, Hostels, and B&Bs

4.2 Key Features of Accommodation: Room Types and Amenities

4.3 Booking Basics: How to Reserve Accommodation Effectively

4.4 Exploring Accommodation Terminology: Check-in and Check-out Processes

4.5 Customer Service in Accommodation: Greeting Guests and Handling Requests

4.6 Evaluating Accommodation: Reading and Writing Reviews

5 Event and Venue Language 6 classes

5.1 Understanding Event Types: From Weddings to Conferences

5.2 Venue Vocabulary: Exploring Different Spaces

5.3 Planning an Event: Key Language for Coordination

5.4 Describing Venue Features: What Makes a Great Space?

5.5 Customer Service Language in Event Planning

5.6 Role-Playing: Simulating an Event Booking Conversation

05

Listening Comprehension

5 chapters • 40 marks • 10h

Enhances understanding of spoken English in hospitality contexts.

1 Understanding Basic Sounds 6 classes

1.1 Introduction to Phonemes: The Building Blocks of Sound

1.2 Identifying Vowel Sounds: Aural Recognition and Practice

1.3 Exploring Consonant Sounds: Articulation and Differentiation

1.4 Blending Sounds: Creating Simple Words Through Listening

1.5 Sound Discrimination: Distinguishing Similar Sounds in Context

1.6 Listening for Intonation: Understanding Emotion Through Tone

2 Identifying Common Words and Phrases 6 classes

2.1 Recognizing Everyday Vocabulary in Context

2.2 Listening for Common Phrases in Conversations

2.3 Identifying Keywords in Short Audio Clips

2.4 Practicing Common Expressions through Role Play

2.5 Understanding Contextual Clues in Listening Tasks

2.6 Applying Common Words in Simple Dialogues

3 Following Simple Instructions 6 classes

3.1 Understanding Basic Commands

3.2 Following Directions in a Classroom Setting

3.3 Listening for Key Words in Instructions

3.4 Role-Playing Simple Scenarios

3.5 Pair Work: Giving and Following Instructions

3.6 Review and Reflect: What Did We Learn?

4 Listening for Key Information 6 classes

4.1 Identifying Key Words in Conversations

4.2 Understanding Context Clues for Better Comprehension

4.3 Listening for Specific Details in Short Dialogues

4.4 Recognizing Tone and Emotion in Spoken Language

4.5 Summarizing Key Information from Audio Clips

4.6 Practicing Active Listening with Peer Discussions

5 Engaging in Basic Conversations 6 classes

5.1 Introducing Yourself: The Basics of Personal Information

5.2 Asking Questions: Engaging with Others

5.3 Talking About Daily Routines: Sharing Your Day

5.4 Expressing Likes and Dislikes: Building Connections

5.5 Making Small Talk: Starting Conversations in Various Settings

5.6 Practicing Active Listening: Responding to Conversations

06

Writing Skills

5 chapters • 80 marks • 10h

Develops ability to write simple messages and emails.

1 Understanding Basic Sentence Structure 6 classes

1.1 Introduction to Sentence Components: Nouns and Verbs

1.2 Building Simple Sentences: Subject-Verb Agreement

1.3 Expanding Sentences: Adding Adjectives and Adverbs

1.4 Understanding Sentence Types: Statements, Questions, and Commands

1.5 Practicing Sentence Structure: Creating Your Own Sentences

1.6 Reviewing and Refining: Peer Feedback on Sentence Construction

2 Crafting Simple Paragraphs 6 classes

2.1 Understanding the Basics of a Paragraph

2.2 Identifying Topic Sentences and Supporting Details

2.3 Organizing Ideas for Clarity and Flow

2.4 Crafting Your First Simple Paragraph

2.5 Peer Review: Sharing and Improving Paragraphs

2.6 Finalizing Your Paragraph: Editing and Proofreading

3 Using Descriptive Language 6 classes

3.1 Exploring Adjectives: The Power of Description

3.2 Crafting Vivid Imagery: Using Similes and Metaphors

3.3 Sensory Language: Engaging the Five Senses in Writing

3.4 Show, Don't Tell: Creating Emotional Impact with Descriptive Language

3.5 Building a Descriptive Vocabulary: Word Banks and Thesaurus Skills

3.6 Descriptive Writing in Action: Creating a Scene using Descriptive Techniques

4 Developing a Personal Writing Style 6 classes

4.1 Discovering Your Voice: Exploring Personal Writing Styles

4.2 The Power of Word Choice: Building Your Lexicon

4.3 Crafting Sentences: Experimenting with Structure and Rhythm

4.4 Embracing Creativity: Techniques for Generating Ideas

4.5 Revising for Style: Polishing Your Unique Perspective

4.6 Sharing Your Style: Presenting Personal Work to Peers

5 Writing for Different Purposes 6 classes

5.1 Understanding the Purpose of Writing

5.2 Identifying Different Writing Styles

5.3 Writing a Personal Letter

5.4 Crafting a Simple Email

5.5 Creating a Short Report

5.6 Writing for Social Media Engagement

Code-457 Certificate in Professional English- Beginners (CEFR Level 1)

About This Certification

Course Curriculum

Enrol through an accredited centre

Send Us An Enquiry

Code-457 Certificate in Professional English- Beginners (CEFR Level 1)

About This Certification

Course Curriculum

Enrol through an accredited centre

Send Us An Enquiry

Related Certifications