Code-156 Diploma in Front Office

About This Certification

A professional certification programme delivered through LAPT-accredited centres worldwide.

Course Curriculum

1 subjects • 6 chapters • 24 classes

Demo Subject

6 chapters • 150 marks

Introduction to Front Office Operations 4 classes

Overview of Front Office

Role of Front Office in Hospitality

Key Front Office Departments

Front Office Terminology

Guest Services Management 4 classes

Understanding Guest Needs

Check-in and Check-out Procedures

Handling Guest Complaints

Personalized Guest Services

Reservation Systems 4 classes

Types of Reservations

Reservation Process

Managing Overbookings

Utilizing Technology in Reservations

Front Office Technology 4 classes

Property Management Systems (PMS)

Point of Sale (POS) Systems

Communication Tools

Data Management and Security

Sales and Marketing in Front Office 4 classes

Understanding Market Segmentation

Promotional Strategies

Upselling Techniques

Building Customer Loyalty

Financial Management in Front Office 4 classes

Understanding Front Office Budgeting

Revenue Management

Daily Financial Reports

Cost Control Measures

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150 total marks
Hospitality Centres

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Code-156 Diploma in Front Office

About This Certification

Course Curriculum

Enrol through an accredited centre

Send Us An Enquiry

Code-156 Diploma in Front Office

About This Certification

Course Curriculum

Enrol through an accredited centre

Send Us An Enquiry

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