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Certificate in Customer Relationship Excellence

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  • 62 User Enrolled

Certificate in Customer Relationship Excellence

By Suryadatta, Pune

  • No Rating
  • (0 Reviews)
  • 62 User Enrolled
  • $800.00
  • $900.00
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Course Content

17 sections • 65 lectures • 27h 51m total length
Chapter 1 Ebook
20min
What is Customer Service?
20min
Who Are Your Customers?
25min
Meeting Expectations
20min
Chapter 3 Ebook
20min
Pre-Assignment Review
25min
Making Connections
25min
Chapter 4 Ebook
30min
Creating a Personal Values Statement
20min
Identifying and Setting Goals
20min
What is a SMART Goal?
25min
How to Create a SMART Goal Statement
25min
Making Connections
20min
Chapter 5 Ebook
20min
The First Critical Element – A Focus on Customer Service
25min
Chapter 6 Ebook
25min
What are Our Standards?
30min
Drafting Standards
20min
Making Connections
20min
Chapter 7 Ebook
25min
What Do You Think?
20min
Quiz
20min
Chapter 8 Ebook
25min
Seven Steps to Customer Problem Solving
25min
Role Play
30min
Chapter 9 Ebook
20min
Tools to Use
20min
Measurement in Practice
25min
Chapter 10 Ebook
25min
Reinforcement Techniques
20min
Developing and Maintaining Relationships
20min
Recognizing the Power of Your Behavior
25min
Likeability Works
25min
Chapter 11 Ebook
30min
Defining Communication
20min
Body Language Basics
20min
Voice
25min
Asking Questions
30min
Empathy
20min
Dangerous Misconceptions
20min
Power Talk
25min
How to Feel Powerful in Your Position
25min
Chapter 12 Ebook
30min
Telephone Basics
20min
Handling Everyday Requests
20min
Taking a Message
25min
Tips and Tricks
25min
Chapter 13 Ebook
20min
Reducing Conflict
20min
Caller Behavior
25min
Chapter 14 Ebook
60min
An Assertiveness Model
65min
Dealing With Challenges
66min
Chapter 15 Ebook
60min
Getting to the Heart of the Matter
30min
What is Missing?
20min
The Three F’s
20min
Serving Difficult People
25min
The Recovery Process
25min
Chapter 16 Ebook
30min
Conducting a Reflection
20min
Reflections
20min
Extra Information
25min
Chapter 17 Ebook
25min
About Stress
20min

Requirements

  • By Suryadatta, Pune

Description

By Suryadatta, Pune

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About the Instructor

instructor
About the Instructor

The Suryadatta Education Foundation, SEF, is a charitable trust registered with the Registrar of Societies, Government of Maharashtra. The Suryadatta Group of Institutes was established in the year 1999, with the blessing of Late Smt Ratanbai & Shri Bansilalji Chordiya in Pune - The Oxford of East. Over the years, Suryadatta family has blossomed into a bouquet of academic institutions in varied disciplines such as School, Management, Travel & Tourism, Hotel Management, Media & Mass Communication, Interior Designing, Fashion & Jewellery Design, Event Management, Multimedia Graphics & Animation, Creative Arts, Aviation, Health & Fitness, Self Defence, Beauty & Wellness, Vocational & Advanced Studies etc. Students from many foreign nations and from all parts of India are pursuing education at various Suryadatta Institutions. The ethos of Suryadatta is “Enlightening and Disseminating Knowledge for Prosperity” The Suryadatta Education Foundation runs the following professional & voluntary educational institutions: • Suryadatta Institute of Management & Mass Communication (SIMMC) • Suryadatta Institute of Business Management & Technology (SIBMT) • Suryadatta Institute of Management & Information Research (SIMIR) • Suryadatta College of Management, Information Research & Technology (SCMIRT) • Suryadatta College of Hospitality Management & Travel Tourism (SCHMTT) • SIVAS - Suryadatta School of Hotel Management (SSHM) • SIVAS – Suryadatta International Institute of Hotel Management (SIIHM) • Pune Institute of Applied Technology (PIAT) • Suryadatta Institute of Vocational and Advanced Studies (SIVAS) • SIVAS - Suryadatta Institute of Fashion Technology (SIFT) • SIVAS - Suryadatta Institute of Fashion Design (SIFD) • SIVAS - Suryadatta Institute of Design (SID) • SIVAS - Suryadatta Institute of Mass Communication & Event Management (SIMCEM) • Surya - Kids • Suryadatta National School (SNS) • Suryadatta Junior College (SJC) • Suryadatta Public School (SPS) • Suryadatta Research Centre (SRC) • Suryadatta Institute of Health Science (SIHS) • SIVAS Junior College of Arts, Commerce and Science (SIVAS Jr College) Suryadatta Group’s Edu-Socio Connect Initiative, started with the inspiration & blessings of Late Smt Ratanbai & Shri Bansilalji Chordiya, offers various voluntary skill based modules, awareness programs & free of cost education to the needy, deserving, economically deprived strata of the society, farmers, members of the Armed Forces, Public Servants, loyal employees of the organization and to devang children through : Suryadatta Institute of Entrepreneurship & Skill Development (SIESD) Suryadatta Institute of Computer Technology (SICT) Suryadatta Institute of English & Foreign Languages (SIEFL) Suryadatta Institute of Rehabilitation of Special Children (SIRSC) Suryadatta Fitness & Sports Academy (SFSA) Suryadatta Institute of Health Sciences (SIHS) Suryadatta Global Finishing School (SGFS) Suryadatta International Aviation & Tourism Academy (SIATA) Suryadatta Institute of Beauty & Wellness (SIBW) Suryadatta Centre for Skill Development & CSR (SCSDR) Suryadatta International Self Defense Academy (SISDA) Suryadatta Institute of Corporate Studies (SICS) Suryadatta College of Management & Information Technology (SCMIT) Suryadatta International Institute of Lifestyle Management (SIILM) Suryadatta Institute for Banking and Finance (SIBF) Suryadatta Institute for Career Development (SICD) Suryadatta Institute of Graphics Multimedia & Animation (SIGMA) Suryadatta Institute of Performing Arts (SIPA) Suryadatta Innovation and Incubation Centre of Excellence (SIICE) Suryadatta International Self Defence Academy (SISDA) Suryadatta Global Rehabilitation Center for Deaddiction (SGRCD) Suryadatta Global Academy (SGA) Suryadatta Agro Food Enterprise (SAFE) Suryadatta International Institute Of Digital Learning (SIIDL) Suryadatta International Instittute of Cyber Security (SIICS)