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Certificate in Customer Relationship Excellence

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  • 62 User Enrolled

Certificate in Customer Relationship Excellence

By Suryadatta, Pune

  • No Rating
  • (0 Reviews)
  • 62 User Enrolled
  • $800.00
  • $900.00
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SEF's Suryadatta Group of Institutes Center Code-220
Users Enrolled 388
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Hoteliers College London
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Course Content

17 sections • 65 lectures • 27h 51m total length
Chapter 1 Ebook
20min
What is Customer Service?
20min
Who Are Your Customers?
25min
Meeting Expectations
20min
Chapter 3 Ebook
20min
Pre-Assignment Review
25min
Making Connections
25min
Chapter 4 Ebook
30min
Creating a Personal Values Statement
20min
Identifying and Setting Goals
20min
What is a SMART Goal?
25min
How to Create a SMART Goal Statement
25min
Making Connections
20min
Chapter 5 Ebook
20min
The First Critical Element – A Focus on Customer Service
25min
Chapter 6 Ebook
25min
What are Our Standards?
30min
Drafting Standards
20min
Making Connections
20min
Chapter 7 Ebook
25min
What Do You Think?
20min
Quiz
20min
Chapter 8 Ebook
25min
Seven Steps to Customer Problem Solving
25min
Role Play
30min
Chapter 9 Ebook
20min
Tools to Use
20min
Measurement in Practice
25min
Chapter 10 Ebook
25min
Reinforcement Techniques
20min
Developing and Maintaining Relationships
20min
Recognizing the Power of Your Behavior
25min
Likeability Works
25min
Chapter 11 Ebook
30min
Defining Communication
20min
Body Language Basics
20min
Voice
25min
Asking Questions
30min
Empathy
20min
Dangerous Misconceptions
20min
Power Talk
25min
How to Feel Powerful in Your Position
25min
Chapter 12 Ebook
30min
Telephone Basics
20min
Handling Everyday Requests
20min
Taking a Message
25min
Tips and Tricks
25min