Code-1001 Diploma In Aviation And Customer Services

01

Airline Customer Service Excellence

0 chapters • 100 marks

Develops core customer service competencies specific to the aviation context, including passenger handling, service recovery, complaint management, and service quality standards.

Chapters coming soon.

02

Airline Reservations and Fares Management

0 chapters • 100 marks

Introduces computerized reservation systems (CRS/GDS), fare calculation, ticketing rules, and booking management used in airline operations.

Chapters coming soon.

03

Airport Operations

0 chapters • 100 marks

Chapters coming soon.

04

Airport Operations and Management

0 chapters • 100 marks

Covers the operational aspects of airports including terminal management, ground handling, safety protocols, and airside/landside operations.

Chapters coming soon.

05

Airport Operations and Management

0 chapters • 100 marks

Covers the operational aspects of airports including terminal management, ground handling, airside and landside operations, and coordination between airport departments.

Chapters coming soon.

06

Aviation Fundamentals

0 chapters • 100 marks

Chapters coming soon.

07

Aviation Law and Passenger Rights

0 chapters • 100 marks

Introduces key aviation legal frameworks, international conventions, and passenger rights regulations including denied boarding, delays, and baggage liability.

Chapters coming soon.

08

Aviation Safety, Security and Compliance

0 chapters • 100 marks

Ensures understanding of aviation safety regulations, security protocols, emergency procedures, and compliance with international standards such as ICAO Annex 17.

Chapters coming soon.

09

Aviation Safety, Security and Compliance

0 chapters • 100 marks

Addresses ICAO and IATA safety standards, security screening procedures, emergency response, and regulatory compliance requirements.

Chapters coming soon.

10

Communication Skills

0 chapters • 100 marks

Chapters coming soon.

11

Customer Service Principles

0 chapters • 100 marks

Chapters coming soon.

12

Customer Service Principles and Communication

0 chapters • 100 marks

Develops core customer service skills including effective communication, conflict resolution, service excellence, and handling diverse passenger needs.

Chapters coming soon.

13

Internship/Practical Training

0 chapters • 250 marks

Chapters coming soon.

14

Introduction to Aviation Industry & Ecosystem

0 chapters • 100 marks

Provides foundational knowledge of the global aviation industry, including history, structure, key stakeholders, and regulatory bodies such as ICAO and IATA.

Chapters coming soon.

15

Introduction to Aviation Industry & Operations

0 chapters • 100 marks

Provides foundational knowledge of the global aviation industry, including history, structure, key stakeholders, and regulatory frameworks.

Chapters coming soon.

16

Passenger Check-In and Boarding Procedures

0 chapters • 100 marks

Trains students in end-to-end check-in processes, boarding gate management, baggage handling procedures, and use of Departure Control Systems (DCS).

Chapters coming soon.

17

Passenger Handling

0 chapters • 100 marks

Chapters coming soon.

18

Passenger Handling and Check-in Procedures

0 chapters • 100 marks

Covers end-to-end passenger handling processes including ticketing, check-in systems, boarding procedures, baggage handling, and special passenger assistance.

Chapters coming soon.

19

Professional Ethics and Cultural Awareness

0 chapters • 100 marks

Equips learners with ethical workplace standards and cross-cultural sensitivity essential for serving international passengers in a diverse aviation environment.

Chapters coming soon.

20

Quick Test

0 chapters • 100 marks

Test

Chapters coming soon.

21

Safety and Emergency Procedures

0 chapters • 100 marks

Chapters coming soon.

22

Test Subject

0 chapters • 100 marks

Test rationale

Chapters coming soon.

23

Ticketing, Fares and Reservation Systems

0 chapters • 100 marks

Introduces Global Distribution Systems (GDS), airline reservation platforms, fare construction basics, and ticketing procedures used in the aviation industry.

Chapters coming soon.