LAPT works with practitioners to build certifications that match what Banks & Insurance Branches employers actually need. Independent assessment means a LAPT holder is job-ready, not just taught.
Developed with practitioners and employers
Built on ISO and UK National Occupational Standards
Five levels, entry to executive
External, objective and consistent
Certified in Branch Customer Service
1 certifications
Certified Branch Front Desk Executive
1 certifications
Certified in KYC, Records & Data Care
1 certifications
Certified in Insurance Product Advice
1 certifications
Certified Branch Operations Supervisor
1 certifications
Certified Branch Manager
1 certifications
Five levels of one person's career. Each assumes the one below it and does not re-teach it.
Workshop
Foundation
Practitioner
Leadership
Executive
LAPT is an independent professional certification body. Level equivalences are LAPT's own statement of comparability. LAPT certifications are not accredited by a qualifications regulator, and the standards LAPT builds on define occupational competence — they do not endorse LAPT.
We accredit qualified training centres
Learners complete industry-aligned training
We conduct external, objective assessment
Successful learners receive a recognised credential
Branch Customer Service
View Certification →Front Desk Operations
View Certification →KYC & Documentation
View Certification →Insurance Services
View Certification →Branch Operations
View Certification →Branch Management
View Certification →LAPT's independent external assessment means every certification is credible, consistent and recognised by employers. The training centre teaches; LAPT assesses. Keeping those two apart is what makes the credential worth holding.
Our Assessment Process →Built on the ISO standard for the industry, expressed as a LAPT Industry Standard, and aligned to the UK National Occupational Standards.HOW EVERY LAPT CERTIFICATION IS BUILT
Stronger professionals. Better outcomes. A brighter future.