Intro to Luxury: Heritage, Craft & Client Care

About This Certification

A professional certification programme delivered through LAPT-accredited centres worldwide.

Course Curriculum

6 subjects • 18 chapters • 72 classes

What Makes a Brand Luxury

3 chapters • 90 marks • 8 hours

1 Meaning of Luxury 4 classes

1.1 What Luxury Really Means

1.2 Luxury Versus Premium Versus Mass

1.3 Why People Buy Luxury

1.4 Luxury Around the World

2 Pillars of Luxury 4 classes

2.1 Rarity and Exclusivity

2.2 Heritage and Founders' Stories

2.3 Quality and Perfection

2.4 Brand Image and Signature Symbols

3 Luxury Today 4 classes

3.1 Famous Luxury Houses Overview

3.2 Logos, Colours and Brand Codes

3.3 Spotting Genuine Versus Fake

3.4 Luxury in the Digital Age

Craftsmanship and Materials Tour

3 chapters • 65 marks • 6 hours

1 Leather and Textiles 4 classes

1.1 Fine Leather Types and Grades

1.2 Tanning and Finishing Basics

1.3 Silk and Cashmere Recognition

1.4 Caring for Delicate Fabrics

2 Jewellery and Watches 4 classes

2.1 Gold, Silver and Platinum Basics

2.2 Diamonds and Gemstones Introduction

2.3 Watchmaking Movements Simplified

2.4 Hallmarks and Quality Marks

3 Craft in Action 4 classes

3.1 Hand-Stitching and Atelier Skills

3.2 Signs of Quality in a Product

3.3 Limited Editions and Made-to-Order

3.4 Repair, Restoration and Longevity

Meeting the Luxury Client

3 chapters • 90 marks • 8 hours

1 Understanding Clients 4 classes

1.1 Who Buys Luxury Products

1.2 Client Expectations of Service

1.3 Reading Client Needs Quietly

1.4 Discretion and Client Privacy

2 The Client Journey 4 classes

2.1 First Impressions in the Boutique

2.2 Welcoming and Engaging Clients

2.3 Guiding Clients Through Choices

2.4 Farewell and Follow-Up Gestures

3 Care That Lasts 4 classes

3.1 Remembering Client Preferences

3.2 Personal Touches and Gifting

3.3 Handling Delays and Disappointments

3.4 Building Long-Term Client Relationships

Boutique Etiquette and Presentation

3 chapters • 65 marks • 6 hours

1 Personal Presentation 4 classes

1.1 Grooming and Uniform Standards

1.2 Posture and Body Language

1.3 Polished Voice and Courtesy

1.4 Professional Behaviour on the Floor

2 Greeting and Conduct 4 classes

2.1 Greeting Clients with Confidence

2.2 Offering Refreshments Gracefully

2.3 Respectful Forms of Address

2.4 Working Together as a Boutique Team

3 Handling Precious Items 4 classes

3.1 Safe Handling of Jewellery

3.2 Presenting Watches and Accessories

3.3 Wearing Gloves and Using Trays

3.4 Displays and Boutique Tidiness

Luxury Storytelling Basics

3 chapters • 65 marks • 6 hours

1 Finding the Story 4 classes

1.1 What Makes a Good Product Story

1.2 Learning a Brand's History

1.3 Highlighting Craft and Materials

1.4 Choosing Simple Powerful Words

2 Telling the Story 4 classes

2.1 Opening a Product Conversation

2.2 Using Gestures and Touch

2.3 Speaking with Calm Confidence

2.4 Matching the Story to the Client

3 Practising Storytelling 4 classes

3.1 Short Story Practice Drills

3.2 Answering Client Questions Honestly

3.3 Avoiding Pushy Sales Language

3.4 Giving and Receiving Feedback

Luxury Careers and Next Steps

3 chapters • 65 marks • 6 hours

1 Roles in Luxury 4 classes

1.1 Boutique Associate Role Explained

1.2 Visual Merchandising and Client Care Roles

1.3 Behind the Scenes Luxury Careers

1.4 Skills Luxury Employers Value

2 Starting Out 4 classes

2.1 Preparing a Luxury Style CV

2.2 Interview Tips for Boutique Roles

2.3 First Months on the Job

2.4 Building a Professional Reputation

3 Your Learning Path 4 classes

3.1 Reviewing Workshop Learning Points

3.2 Luxury Retail Essentials Certificate Overview

3.3 Foundation Certificate Pathway

3.4 Personal Action Plan

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FS-LBM-W
440 total marks
Fashion Centres

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Intro to Luxury: Heritage, Craft & Client Care

About This Certification

Course Curriculum

Enrol through an accredited centre

Send Us An Enquiry

Intro to Luxury: Heritage, Craft & Client Care

About This Certification

Course Curriculum

Enrol through an accredited centre

Send Us An Enquiry

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